# Support **URL:** \ **Category:** Hosting Support\ **Created:** [March 9, 2025, 6:27pm UTC](https://forum.infinityfree.com/t/support/107087 "2025-03-09T18:27:04Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![EdwardSkunk](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/edwardskunk/32/66982_2.png) [@EdwardSkunk](https://forum.infinityfree.com/u/EdwardSkunk)\ **Post date:** [March 9, 2025, 6:34pm UTC](https://forum.infinityfree.com/t/support/107087/2 "2025-03-09T18:34:05Z")
The admin can’t really help with that either. Only the support ticket staff have any authority to help with suspended accounts. Since it’s been so long since you’ve sent the ticket, try bumping it. That’ll put it back in the queue to be answered. > [@My account is suspended, what can I do now](https://forum.infinityfree.com/t/my-account-is-suspended-what-can-i-do-now/49220): > > You’re probably looking at this article because your account was just suspended. If your account is suspended, it means you cannot login to your control panel, use FTP or visit your website. If you want to know what to do next, the first thing you need to know is why your account was suspended. There are three different suspension types. Suspended on request or inactivity If you used the Deactivate Account option in your client area or if your account has not received any visitors in 20-60 days… --- _[View the full topic](https://forum.infinityfree.com/t/support/107087)._