# Support **URL:** \ **Category:** Hosting Support\ **Created:** [March 9, 2025, 6:27pm UTC](https://forum.infinityfree.com/t/support/107087 "2025-03-09T18:27:04Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![e303mcX](https://forum.infinityfree.com/letter_avatar/e303mcx/32/6_449c533f586939b6e5f246632a46421f.png) [@e303mcX](https://forum.infinityfree.com/u/e303mcX)\ **Post date:** [March 9, 2025, 6:27pm UTC](https://forum.infinityfree.com/t/support/107087/1 "2025-03-09T18:27:04Z")
I contacted the support 10 days ago, because all my accounts were suspended. I didn’t get a reply, so I am asking here for help. I don’t know what rule I broke, if I did. This is mainly for admin guy the others can’t rlly help but any help is appreciated. ---
**Author:** ![EdwardSkunk](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/edwardskunk/32/66982_2.png) [@EdwardSkunk](https://forum.infinityfree.com/u/EdwardSkunk)\ **Post date:** [March 9, 2025, 6:34pm UTC](https://forum.infinityfree.com/t/support/107087/2 "2025-03-09T18:34:05Z")
The admin can’t really help with that either. Only the support ticket staff have any authority to help with suspended accounts. Since it’s been so long since you’ve sent the ticket, try bumping it. That’ll put it back in the queue to be answered. > [@My account is suspended, what can I do now](https://forum.infinityfree.com/t/my-account-is-suspended-what-can-i-do-now/49220): > > You’re probably looking at this article because your account was just suspended. If your account is suspended, it means you cannot login to your control panel, use FTP or visit your website. If you want to know what to do next, the first thing you need to know is why your account was suspended. There are three different suspension types. Suspended on request or inactivity If you used the Deactivate Account option in your client area or if your account has not received any visitors in 20-60 days… ---
**Author:** ![Jri-Creator](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jri-creator/32/65654_2.png) [@Jri-Creator](https://forum.infinityfree.com/u/Jri-Creator)\ **Post date:** [March 9, 2025, 7:04pm UTC](https://forum.infinityfree.com/t/support/107087/3 "2025-03-09T19:04:49Z")
> [@EdwardSkunk](#): > > , try bumping it. Doesn’t work, that moves ticket to back. ---
**Author:** ![EdwardSkunk](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/edwardskunk/32/66982_2.png) [@EdwardSkunk](https://forum.infinityfree.com/u/EdwardSkunk)\ **Post date:** [March 9, 2025, 7:20pm UTC](https://forum.infinityfree.com/t/support/107087/4 "2025-03-09T19:20:42Z")
> [@Jri-Creator](#): > > that moves ticket to back. That’s only the case when the ticket is actually in the queue. But they’re generally answered within a few days, and considering how long OP has been waiting for a response, it’s quite likely that their ticket has been passed over and is no longer in the queue. When that happens, bumping the ticket is a good thing because it returns it to the queue so it can be answered. ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/68577_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [March 9, 2025, 10:33pm UTC](https://forum.infinityfree.com/t/support/107087/5 "2025-03-09T22:33:02Z")
As Edward said, might be worth bumping your ticket given the timeframe I hope you’re able to get this all sorted out soon ☹ ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [March 16, 2025, 10:33pm UTC](https://forum.infinityfree.com/t/support/107087/6 "2025-03-16T22:33:59Z")
Closed on March 16, 2025, 10:33pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.