Support Questions [OPEN]

Hello,

Customers may reply to this thread with questions regarding their hosting accounts. I will personally reply to every question asked to the best of my knowledge within a few hours of receiving a response.

I’d like to know how reliable is the support with the premium upgrade

I don’t think that there is a big need to create a specific thread for that what is purpose of the forum itself.

Hello,

Support is only provided through the ticket system. You should expect responses with 12-16 hours depending on the time zone overlap.

Hello,

Support is only provided through the ticket system. You should expect responses with 12-16 hours depending on the time zone overlap.

Okay. So do you know how much is the time lap? I’m like GMT -8 (Pacific)