Subdomain MX Entry Issue in VistaPanel

Sad_boy345 · March 30, 2025, 1:04am

I have an issue with MX entries for my subdomains in VistaPanel.

The subdomain that was created automatically when I started the hosting shows up in the MX Entry section, and I can modify its MX Entry.
However, the **subdomains I created later in same user account ** do not appear in the MX Entry section, so I am unable to set up MX Entry for them.

If_user1234 > main subdomin = its available to change Mx entry
If_user1234 > main subdomin > additional subdomin = its not available to chage Mx entry ?

Can you please check why this is happening? Also, is there a way to manually add MX Entery for my additional subdomains?

Frank419 · March 30, 2025, 4:30am

So everything is working as expected.

Sad_boy345 · March 30, 2025, 4:49am

Expected for primary subdomain MX Entry but what about additional subdomain’s.

Frank419 · March 30, 2025, 5:42am

Yes, it is expected. It’s not possible.

Sad_boy345 · March 30, 2025, 5:05pm

So what if user want to modify that additional subdomain
Can I convert my additional subdomain into main subdomain ?
Because I really want to change MX records of my additional subdomain

Greenreader9 · March 30, 2025, 5:14pm

Unfortunately you can’t do that on free hosting, it is a limitation of the MX tool

Sad_boy345 · March 31, 2025, 2:31am

Thank you sir

system · April 7, 2025, 2:31am

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.