SSL problem (yet another!)

Website: https://foodco2.info

Error: None … everything seems to work OK when I install my SSL certificate (and I’ve tried three of them), but the old (expired) cert remains.

When I browse to the website I get the “Not Secure” error in the address bar, and when I open the cert (clicking on “Not Secure” and then “Certificate is not valid”) I can see the old cert.

I’ve tried this from several computers, and sslshopper shows the following: “This certificate has expired (84 days ago).” (i.e. the old cert) … so it doesn’t seem to be a local caching issue.

I’ve followed the instructions for installing the certificate (How to install an SSL certificate):

  • Control Panel
  • SSL/TLS
  • Click on “Configure”
  • Paste Private Key (including header and footer lines) into the Private Key field and click “Upload Key”
  • Paste Certificate (including header and footer lines) into the Certificate field and click “Upload Certificate”

As mentioned, I’ve tried this with all three new certificates and none seem to stick (browser show error message, which sslshopper confirms.

I’ve waited hours (even overnight) and checked again … still the old cert.

I’ve also tried deleting the existing certificate, to no avail (there are posts in the forum that suggest the button doesn’t work).

I’ve searched the forum, but every relevant post I’ve found either points to the instruction page (linked above) or has the same steps from that page.

TIA,
Rowdy.

I cannot think of any instances where this has happened, so all I can suggest is to try a different browser and/or network.

1 Like

Your certificate is expired. Please request a new one.

1 Like

Hmm, interesting idea … I’ve just tried another browser, it hasn’t immediately helped but I’ll check again tomorrow and then try from a different computer.

Thanks for your suggestion.

Yes, that’s what I’m trying to solve. I have a new cert (three actually … “Let’s Encrypt” and “ZeroSSL” from within InfinityFree and “ZeroSSL” from their website).

The problem I’m having is that even after I try to install each of these (via Control Panel | SSL/TLS | Configure) nothing happens and the expired cert remains active.

Can you share each of the certificates here? Please DO NOT  share any of your private keys.

If you don’t want to share them publicly, you can PM them to me.

Sure:

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

1 Like

All of these certificates are fine and valid. Please make sure that when you upload the certificate, you upload the corresponding key.

Thanks for your assistance.

I ended up blowing away the website and recreating it … followed the same steps, but it now works :slight_smile:

Hello, i have exactly the same problem. I have two websites, for the first worked as usual, the second does not take the certificate. I tried alredy several devices and browsers. I showes certificate uploaded as always but the browser showes the old one. I tried lets encrypt and gogetssl, both the same. It looks like the server for some reason does not process the certificate.

Any advice?

Thank you!

Try again? Some other stuff might have been affected due to the outage yesterday!

No, not working. I created a new account to start with a blank configuration, let’s see if the will solve it.

I also have the same issues and I believe these problem has occur to many users also. Hoping that admin can check on this because it will be a hassle if we are required to delete and make new account everytime this problem arise. Step by step has been followed from requesting ssl, confirming with cname record followed by copy and paste the issued key and certificate into cpanel ssl configuration but the system did not change to new cert after all those steps mentioned.

On which site do you experience this issue?

So far, I’ve only seen one verified complaint. It does appear to have been a system issue, but without more examples I can’t say anything about whether it actually affects multiple accounts, or predict which ones would be affected.

2 Likes

I have a similar issue.
On two different days I have tried to install the SSL certificate for my website. On the first day I had to update the CNAME records. Every time I try to install the SSL it says that it was expired although the one, I am trying to install is clearly valid until July!
When I go to the SSL page in the cpanel it shows the new SSL but my website still shows invalid even in the hosting site. I have tried different browsers as well.

slensa.infinityfreeapp.com - link to one of my site with the stated issue

The SSL working fine before but renewing the SSL are the problem. Now the site stuck with the old expired cert although the private key and cert uploaded in the control panel are the new one. Here are the renew cert :

-----BEGIN CERTIFICATE-----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==
-----END CERTIFICATE-----

Hi,

I am having this same problem with my website jessewashmon.com. New certificate, yet browsers (still) show old certificate. I’ve followed the steps correctly. Also I’ve tried waiting a day, different browsers, clearing cache, etc. I do not know how to resolve it other than creating a new website. I was hoping, perhaps, an admin could assist me with this.

Thanks much, Jesse

I’m not sure what’s going on here, but it seems to be a system issue.

I’ve asked iFastNet to investigate.

4 Likes

iFastNet has checked this issue and they say it has been resolved.

The domain jessewashmon.com is now using the valid certificate.

The domain slensa.infinityfreeapp.com doesn’t work because the currently installed ZeroSSL certificate was revoked.

2 Likes

Hi,

I am having the same problem with my website westvitamin.com . Renew new certificate and uploaded it but website still shows old expired certificate. Please help.
Thank you