# SSL options no longer apparent (LetsEncrypt, Google)

**URL:** <https://forum.infinityfree.com/t/ssl-options-no-longer-apparent-letsencrypt-google/121906>\
**Category:** Hosting Support\
**Created:** [November 11, 2026, 12:03am UTC](https://forum.infinityfree.com/t/ssl-options-no-longer-apparent-letsencrypt-google/121906 "2026-11-11T00:03:11Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![BanksiaB](https://forum.infinityfree.com/letter_avatar/banksiab/32/6_22734026db12803ebb3e059622ac3534.png) [@BanksiaB](https://forum.infinityfree.com/u/BanksiaB)\
**Post date:** [November 11, 2026, 12:03am UTC](https://forum.infinityfree.com/t/ssl-options-no-longer-apparent-letsencrypt-google/121906/1 "2026-11-11T00:03:11Z")

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### Website URL

[https://www.banksiabubbles.com.au](https://www.banksiabubbles.com.au)

### Error Message

SSL selection now blank. Cannot add another SSL as the button appears to be greyed out. Is this an issue from the hosting side or is it unique to my URL?

### Other Information

Certificate expired 2 days ago.

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [November 11, 2026, 12:03am UTC](https://forum.infinityfree.com/t/ssl-options-no-longer-apparent-letsencrypt-google/121906/2 "2026-11-11T00:03:11Z")

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<div class="post-metadata">

**Author:** ![Lemni](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/lemni/32/68303_2.png) [@Lemni](https://forum.infinityfree.com/u/Lemni)\
**Post date:** [November 11, 2026, 12:03am UTC](https://forum.infinityfree.com/t/ssl-options-no-longer-apparent-letsencrypt-google/121906/3 "2026-11-11T00:03:41Z")

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_Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look._

This might be the same problem as an older topic. In that one, a banner at the top of the dashboard said some features were disabled, including requesting new SSL certificates. The poster there was also told they had to re-confirm or update their email address.

When you open the Free SSL Certificates page, is there a banner at the top about disabled features or your email address? If so, what does it say word for word?

I’m asking because mail from us to the address on your members area profile has been bouncing as a permanent failure since August. I can’t tell whether that’s what is greying out your button. The banner would show whether it is.

Here’s the older topic:

> [@SSL. A renewing](https://forum.infinityfree.com/t/ssl-a-renewing/76645):
>
> Website URL Error Message 403 Forbidden This action is unauthorized. Other Information HTTPS. Renewing I tried.

For when you can request a certificate again, the free SSL guide covers the steps. It says CNAME records can be reused when you renew, so you may not need to set them up again.

> [@How to get Free SSL (HTTPS) on InfinityFree](https://forum.infinityfree.com/docs?topic=49323):
>
> If you’re using free hosting with your own domain or a subdomain, you’ll want to make your website work over HTTPS (SSL). Fortunately, InfinityFree provides all the tools you need to make it so. If you like videos better then text guides, scroll on down to the bottom of this guide. This guide uses the control panel functions and the Free SSL Certificates tool provided by InfinityFree to get SSL up and running on your site. This article only applies to custom domains Free subdomains (like your…