# SSL not found and ftp connection issue

**URL:** https://forum.infinityfree.com/t/ssl-not-found-and-ftp-connection-issue/63385
**Category:** Hosting Support
**Created:** [July 2, 2022, 2:34am UTC](https://forum.infinityfree.com/t/ssl-not-found-and-ftp-connection-issue/63385 "2022-07-02T02:34:34Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![anon24648163](https://forum.infinityfree.com/letter_avatar/anon24648163/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon24648163](https://forum.infinityfree.com/u/anon24648163)
#### Post date: [July 2, 2022, 2:34am UTC](https://forum.infinityfree.com/t/ssl-not-found-and-ftp-connection-issue/63385/1 "2022-07-02T02:34:34Z")

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Website :  
[genesedan.com](http://genesedan.com)

Error:  
No SSL Certificate was found

 ![Capture](https://forum-cdn.infinityfree.net/original/3X/a/9/a9b83719cd9c5e7f97a0253ea2ec825a2c1c4bc9.jpeg)

including sub domain, tried new ssl, same issue.

Accessing online file manager and FTP not working too.

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### Author: ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)
#### Post date: [July 2, 2022, 2:52am UTC](https://forum.infinityfree.com/t/ssl-not-found-and-ftp-connection-issue/63385/2 "2022-07-02T02:52:55Z")

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> [@anon24648163](#):
>
> No SSL Certificate was found

> [@How to install an SSL certificate](https://forum.infinityfree.com/t/how-to-install-an-ssl-certificate/49324):
>
> In order to get a padlock in the address bar in your website, you need to install an SSL certificate on your website. This article describes how to do that. If you would rather watch a video, scroll down to the bottom of this article. Installing an SSL certificate The first step to install an SSL certificate is of course to get the SSL certificate. You will need to get your SSL certificate from a certificate vendor of your choice. InfinityFree also provides free SSL certificates in the [client …](https://app.infinityfree.net/sslCertificates)

> [@anon24648163](#):
>
> Accessing online file manager and FTP not working too.

> [@Lost access to website database](https://forum.infinityfree.com/t/lost-access-to-website-database/63384/2):
>
> Can you provide the logs from [FileZilla](https://filezilla-project.org/download.php?type=client)? [https://forum.infinityfree.com/t/how-to-get-full-logs-from-filezilla/49303](https://forum.infinityfree.com/t/how-to-get-full-logs-from-filezilla/49303) The server may just be overloaded right now.

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### Author: ![anon24648163](https://forum.infinityfree.com/letter_avatar/anon24648163/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon24648163](https://forum.infinityfree.com/u/anon24648163)
#### Post date: [July 2, 2022, 2:58am UTC](https://forum.infinityfree.com/t/ssl-not-found-and-ftp-connection-issue/63385/3 "2022-07-02T02:58:36Z")

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My website is fine yesterday, error happens today, tried new ssl and still not found.

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### Author: ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)
#### Post date: [July 2, 2022, 3:08am UTC](https://forum.infinityfree.com/t/ssl-not-found-and-ftp-connection-issue/63385/4 "2022-07-02T03:08:30Z")

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> [@Can access my site. Idk why](https://forum.infinityfree.com/t/can-access-my-site-idk-why/63372/3):
>
> Looks like the IP is down. You have to wait

[@moderators](https://forum.infinityfree.com/groups/moderators) lock

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### Author: ![anon24648163](https://forum.infinityfree.com/letter_avatar/anon24648163/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon24648163](https://forum.infinityfree.com/u/anon24648163)
#### Post date: [July 2, 2022, 3:11am UTC](https://forum.infinityfree.com/t/ssl-not-found-and-ftp-connection-issue/63385/5 "2022-07-02T03:11:10Z")

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noted thanks

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### Author: ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [July 2, 2022, 7:31am UTC](https://forum.infinityfree.com/t/ssl-not-found-and-ftp-connection-issue/63385/6 "2022-07-02T07:31:44Z")

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