# SSL Issue again **URL:** \ **Category:** Hosting Support\ **Created:** [May 6, 2024, 9:00am UTC](https://forum.infinityfree.com/t/ssl-issue-again/93246 "2024-05-06T09:00:05Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![diemildefreude](https://forum.infinityfree.com/letter_avatar/diemildefreude/32/6_449c533f586939b6e5f246632a46421f.png) [@diemildefreude](https://forum.infinityfree.com/u/diemildefreude)\ **Post date:** [May 6, 2024, 9:00am UTC](https://forum.infinityfree.com/t/ssl-issue-again/93246/1 "2024-05-06T09:00:06Z")
### Website URL [lvpart.com](http://lvpart.com) ### Error Message Same as [last time](https://forum.infinityfree.com/t/ssl-issue/91874/4)- I requested an SSL certificate yesterday and it still hasn’t arrived. Maybe the same bug where the request didn’t actually get processed? ![image](https://forum-cdn.infinityfree.net/original/3X/4/a/4a18542bd0f1fef77963400637e0128f6d96c252.png) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [May 6, 2024, 9:03am UTC](https://forum.infinityfree.com/t/ssl-issue-again/93246/2 "2024-05-06T09:03:17Z")
Click on “Manage” ![image](https://forum-cdn.infinityfree.net/original/3X/1/7/1718cbafa6f0c0d58175e14f5f7a76719d98d43d.png) What did you see? ---
**Author:** ![diemildefreude](https://forum.infinityfree.com/letter_avatar/diemildefreude/32/6_449c533f586939b6e5f246632a46421f.png) [@diemildefreude](https://forum.infinityfree.com/u/diemildefreude)\ **Post date:** [May 6, 2024, 9:25am UTC](https://forum.infinityfree.com/t/ssl-issue-again/93246/3 "2024-05-06T09:25:22Z")
The loading bar from when I first made the request is gone. ![image](https://forum-cdn.infinityfree.net/original/3X/0/1/011df9e6947cacf9e049c54c0e466abecc0cea42.png) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [May 6, 2024, 9:39am UTC](https://forum.infinityfree.com/t/ssl-issue-again/93246/4 "2024-05-06T09:39:00Z")
Can you click on “Request Certificate”? ![image](https://forum-cdn.infinityfree.net/original/3X/7/d/7da0e513190e1d2a4a2d8c82499d8bee1ede4c84.png) ---
**Author:** ![diemildefreude](https://forum.infinityfree.com/letter_avatar/diemildefreude/32/6_449c533f586939b6e5f246632a46421f.png) [@diemildefreude](https://forum.infinityfree.com/u/diemildefreude)\ **Post date:** [May 6, 2024, 9:45am UTC](https://forum.infinityfree.com/t/ssl-issue-again/93246/5 "2024-05-06T09:45:30Z")
OK, it worked this time. Thanks! Did you do something? ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [May 6, 2024, 1:59pm UTC](https://forum.infinityfree.com/t/ssl-issue-again/93246/6 "2024-05-06T13:59:46Z")
We didn’t do anything. From what I can tell from my end, I don’t see anything to suggest that you clicked the Request Certificate button before. Are you 100% sure that you clicked that specific button before? Did you see the loading bar appear in it’s place? ---
**Author:** ![diemildefreude](https://forum.infinityfree.com/letter_avatar/diemildefreude/32/6_449c533f586939b6e5f246632a46421f.png) [@diemildefreude](https://forum.infinityfree.com/u/diemildefreude)\ **Post date:** [May 6, 2024, 5:55pm UTC](https://forum.infinityfree.com/t/ssl-issue-again/93246/7 "2024-05-06T17:55:50Z")
Yes, I did. Though only once, because the last time I had this issue I tried requesting it a few times and it didn’t work until an admin did it for me. This time, I figured it was the same issue and I mistakenly thought that “pending” indicated the request was made, but now I see that it doesn’t. If this happens again, I’ll try requesting again before calling you! ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [May 7, 2024, 10:46am UTC](https://forum.infinityfree.com/t/ssl-issue-again/93246/8 "2024-05-07T10:46:22Z")
Just to be clear: “Pending” means that the certificate is in the setup stage. It does not mean “you requested it and we’ll do the rest”. For almost all steps, you need to click a button to move the process along. Looking at [your other topic](https://forum.infinityfree.com/t/ssl-issue/91874/5) I did do something last time, which was to click the Request Certificate button you clicked yourself last time. I didn’t do anything you couldn’t just as easily have done yourself. ---
**Author:** ![diemildefreude](https://forum.infinityfree.com/letter_avatar/diemildefreude/32/6_449c533f586939b6e5f246632a46421f.png) [@diemildefreude](https://forum.infinityfree.com/u/diemildefreude)\ **Post date:** [May 7, 2024, 11:47am UTC](https://forum.infinityfree.com/t/ssl-issue-again/93246/9 "2024-05-07T11:47:35Z")
Hey, I really did press the button and see a loading bar animation both times (you can see it in the first post of my last topic). It’s OK if you don’t believe me though. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [May 7, 2024, 2:20pm UTC](https://forum.infinityfree.com/t/ssl-issue-again/93246/10 "2024-05-07T14:20:00Z")
> [@diemildefreude](#): > > Hey, I really did press the button and see a loading bar animation both times (you can see it in the first post of my last topic) Hmm, you’re right, I must have overlooked it last time. And it’s weird that you got the “spinning” loading bar, if it works correctly you should get a real loading bar that actually shows the progress. So it looks like there might actually be a bug here. The code itself is quite complicated, so it’s entirely possible that there is a bug in it, but I’m not sure. So thank you for pointing that out to me, I’m going to investigate this. ---
**Author:** ![diemildefreude](https://forum.infinityfree.com/letter_avatar/diemildefreude/32/6_449c533f586939b6e5f246632a46421f.png) [@diemildefreude](https://forum.infinityfree.com/u/diemildefreude)\ **Post date:** [May 7, 2024, 4:53pm UTC](https://forum.infinityfree.com/t/ssl-issue-again/93246/11 "2024-05-07T16:53:28Z")
No worries. I had the “spinning” loading bar every time I tried requesting, except for the last time that worked. I’m not sure if it’s relevant, but it’s possible I was using a VPN (PIA) when making those requests. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [May 8, 2024, 2:21pm UTC](https://forum.infinityfree.com/t/ssl-issue-again/93246/12 "2024-05-08T14:21:34Z")
I did some more investigation in the issue. I still don’t fully understand how this situation could occur. But the logic has been changed a bit so you shouldn’t see the “spinning” loading bar again. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [May 15, 2024, 2:22pm UTC](https://forum.infinityfree.com/t/ssl-issue-again/93246/13 "2024-05-15T14:22:04Z")
Closed on May 15, 2024, 2:22pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.