# SSL certificate issued and installed, but verification remains Not Found **URL:** \ **Category:** Hosting Support\ **Created:** [October 19, 2026, 12:42pm UTC](https://forum.infinityfree.com/t/ssl-certificate-issued-and-installed-but-verification-remains-not-found/121432 "2026-10-19T12:42:41Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![gotmags](https://forum.infinityfree.com/letter_avatar/gotmags/32/5_5575768a8748004e209b776fc1b2916d.png) [@gotmags](https://forum.infinityfree.com/u/gotmags)\ **Post date:** [October 19, 2026, 12:42pm UTC](https://forum.infinityfree.com/t/ssl-certificate-issued-and-installed-but-verification-remains-not-found/121432/1 "2026-10-19T12:42:41Z")
### Website URL [https://geraldmagallanes-port.online](https://geraldmagallanes-port.online) ### Error Message NET::ERR\_CERT\_AUTHORITY\_INVALID ### Other Information The certificate status is Issued, and I’ve used the automatic installation feature. However, Step 5, Verify Installation, continues to show Not Found. Chrome reports NET::ERR\_CERT\_AUTHORITY\_INVALID for www.geraldmagallanes-port.online. The certificate viewer shows an unidentified certificate rather than a valid certificate for my domain. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [October 19, 2026, 12:42pm UTC](https://forum.infinityfree.com/t/ssl-certificate-issued-and-installed-but-verification-remains-not-found/121432/2 "2026-10-19T12:42:41Z")
Welcome to the InfinityFree community forum! Good to have you here. - Most people answering here are volunteers. They’re often the fastest source of help. Admin (the only staff member) checks in about once a day for issues on our end. - Volunteers can’t see your account or website. Share what you actually see, like error messages and what happens when you try something. That’s more useful than your theory of what’s wrong. - AI tools often get InfinityFree wrong. If a volunteer’s advice differs from what an AI told you, please try the volunteer’s suggestion first. - Solving an issue is a joint effort. Try the suggestions you get and report back what happened. ---
**Author:** ![Lemni](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/lemni/32/68303_2.png) [@Lemni](https://forum.infinityfree.com/u/Lemni)\ **Post date:** [October 19, 2026, 12:43pm UTC](https://forum.infinityfree.com/t/ssl-certificate-issued-and-installed-but-verification-remains-not-found/121432/3 "2026-10-19T12:43:05Z")
_Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look._ Two things would help me narrow this down. First, what does an [SSL checker](https://www.sslshopper.com/ssl-checker.html) report for both `geraldmagallanes-port.online` and `www.geraldmagallanes-port.online`? I’m after the certificate’s subject and issuer, and whether the two hostnames differ. Second, does the SSL/TLS section of your control panel show a certificate uploaded for the domain? I’m asking because Chrome’s `NET::ERR_CERT_AUTHORITY_INVALID` on its own doesn’t say which certificate your browser received. The “unidentified certificate” you describe could be a self-signed placeholder, or it could be a Let’s Encrypt certificate that hasn’t taken effect yet. A checker gives a clear answer that doesn’t depend on browser caching. Your setup matches what the guide describes. The certificate covers both the base domain and `www`, and with third-party nameservers the `_acme-challenge` CNAME goes at your DNS provider. Your A record also matches the website IP on your account. The install guide says it can take a few minutes for an installed certificate to take effect. It also says Chrome can remember a site’s old certificate for a few hours. Here are the guides: > [@How to get Free SSL (HTTPS) on InfinityFree](https://forum.infinityfree.com/docs?topic=49323): > > If you’re using free hosting with your own domain or a subdomain, you’ll want to make your website work over HTTPS (SSL). Fortunately, InfinityFree provides all the tools you need to make it so. If you like videos better then text guides, scroll on down to the bottom of this guide. This guide uses the control panel functions and the Free SSL Certificates tool provided by InfinityFree to get SSL up and running on your site. This article only applies to custom domains Free subdomains (like your… > [@How to install an SSL certificate](https://forum.infinityfree.com/docs?topic=49324): > > In order to get a padlock in the address bar in your website, you need to install an SSL certificate on your website. This article describes how to do that. If you would rather watch a video, scroll down to the bottom of this article. Installing an SSL certificate The first step to install an SSL certificate is of course to get the SSL certificate. You will need to get your SSL certificate from a certificate vendor of your choice. InfinityFree also provides free SSL certificates in the [client …](https://app.infinityfree.net/sslCertificates) Two other topics describe the same symptoms: a certificate marked Issued, automatic install reported as successful, “Not Found” at the verify step, and a self-signed certificate still being served. Neither shows a fix. This might be the same thing, but I can’t tell until I see what the checker returns. > [@SSL certificate issued but self-signed certificate is being served](https://forum.infinityfree.com/t/ssl-certificate-issued-but-self-signed-certificate-is-being-served/119649): > > Error Message Hello InfinityFree Team, I am facing an SSL issue with my custom domain. Account ID: if0\_42229869 Domain: [j15techlab.com](http://j15techlab.com) I have verified the following: The domain is correctly assigned to my hosting account. The nameservers are: [ns1.infinityfree.com](http://ns1.infinityfree.com)[ns2.infinityfree.com](http://ns2.infinityfree.com) The SSL certificate status is “Issued”. I clicked “Install SSL Certificate Automatically” multiple times and it says the certificate was installed successfully. However, HTTPS is still not working. The bro… > [@SSL Certificate “Not Found” – Tried All Steps, Still Not Working Body](https://forum.infinityfree.com/t/ssl-certificate-not-found-tried-all-steps-still-not-working-body/110975): > > Hi InfinityFree team, I’m trying to set up SSL (Let’s Encrypt) for my custom domain, [nataqua.com](http://nataqua.com), using the Free SSL Certificates tool. The certificate status is “Issued” and I’ve both used the “Install Automatically” button and manually pasted the Private Key and Certificate into the SSL/TLS section of the control panel multiple times. However, in Step 5, the status always shows “Not Found,” and my site keeps serving a self-signed certificate instead of the Let’s Encrypt certificate. I’ve do… If the checker shows a self-signed certificate even though the install succeeded, that’s something a person on our staff would need to look at. You can’t fix it from your side. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [October 19, 2026, 3:34pm UTC](https://forum.infinityfree.com/t/ssl-certificate-issued-and-installed-but-verification-remains-not-found/121432/4 "2026-10-19T15:34:04Z")
It looks like something went wrong during the certificate installation. I clicked the install button again a few hours ago, and now it seems to work. I don’t know what went wrong before.