# Softaculous: "Something went wrong, please allow 20 minutes then retry" on website IP 185.27.134.106 **URL:** \ **Category:** System Issues\ **Created:** [November 8, 2022, 4:20pm UTC](https://forum.infinityfree.com/t/softaculous-something-went-wrong-please-allow-20-minutes-then-retry-on-website-ip-185-27-134-106/68174 "2022-11-08T16:20:01Z")\ **Posts on this page:** 1\ **Showing post:** 7
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [November 9, 2022, 10:32am UTC](https://forum.infinityfree.com/t/softaculous-something-went-wrong-please-allow-20-minutes-then-retry-on-website-ip-185-27-134-106/68174/7 "2022-11-09T10:32:03Z")
> [@anon52530679](#): > > Once the issue resolved please let me know. As I wrote in the topic: I’ll update it as soon as I know more. But please understand that I cannot inform everyone personally. > [@anon95291604](#): > > I will also add that I can not connect via FTP to my server hosted on 185.27.134.106 via web-ftp or Filezilla from my home. I checked FTP access as well (because this Softaculous error is often caused by storage problems), but on the accounts I checked FTP access just worked. So I don’t think that your issue is related to the outage, but is more likely to be either specific to your account or to the way you’re trying to use it. So please try the steps from [this article](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307) first. And if that doesn’t solve the problem, please create a new topic. --- _[View the full topic](https://forum.infinityfree.com/t/softaculous-something-went-wrong-please-allow-20-minutes-then-retry-on-website-ip-185-27-134-106/68174)._