Softaculous is not working

[RyanRyan]

epiz_25940908 or Website URL

(please specify the website or account you are asking about)

Error Message

“something went wrong, please allow 20 minutes then retry” is flashed when I try to use Softaculous in the Hosting Panel.

[UnknownLolz]

Hello there,

An official announcement has just recently been posted regarding this issue:

421 Home directory not available and other file and folder issues

In the last few weeks, we’ve been busy upgrading websites from our old HDD based storage system to a much faster SSD storage cluster. However, this does mean that all files and folders of all websites have to be copied to the new system, which takes time. Initially, this was done by taking down the entire server before copying the websites. That resulted in this outage from last week. To prevent that kind of downtime, the decision was made to not take down the websites, but instead put the ac…

[RyanRyan]

Please help. How do I use softaculous then?

[UnknownLolz]

Did you even read the announcement?

You can only use Softaculous until the issue is fixed.