# Softaculous & Control panel - The hosting platform returned an unknown error

**URL:** <https://forum.infinityfree.com/t/softaculous-control-panel-the-hosting-platform-returned-an-unknown-error/81241>\
**Category:** Hosting Support\
**Created:** [August 19, 2023, 4:31pm UTC](https://forum.infinityfree.com/t/softaculous-control-panel-the-hosting-platform-returned-an-unknown-error/81241 "2023-08-19T16:31:18Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![anon14609438](https://forum.infinityfree.com/letter_avatar/anon14609438/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon14609438](https://forum.infinityfree.com/u/anon14609438)\
**Post date:** [August 19, 2023, 4:31pm UTC](https://forum.infinityfree.com/t/softaculous-control-panel-the-hosting-platform-returned-an-unknown-error/81241/1 "2023-08-19T16:31:18Z")

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IP: 185.27.134.101  
Account: if0\_34796847

Unable to access control panel.  
Unable to access Softaculous Installer.

 ![image](https://forum-cdn.infinityfree.net/original/3X/e/4/e4e80ce69e9f4b71f397c53da3507b44b50721fa.png)

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**Author:** ![anon90933456](https://forum.infinityfree.com/letter_avatar/anon90933456/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon90933456](https://forum.infinityfree.com/u/anon90933456)\
**Post date:** [August 19, 2023, 4:33pm UTC](https://forum.infinityfree.com/t/softaculous-control-panel-the-hosting-platform-returned-an-unknown-error/81241/2 "2023-08-19T16:33:20Z")

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For now the Control Panel is down, and since the Softaculous link uses the Control Panel, that doesn’t work as well. Please wait until it gets fixed, maybe one or two hours and it’ll be working again.

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**Author:** ![anon14609438](https://forum.infinityfree.com/letter_avatar/anon14609438/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon14609438](https://forum.infinityfree.com/u/anon14609438)\
**Post date:** [August 19, 2023, 5:11pm UTC](https://forum.infinityfree.com/t/softaculous-control-panel-the-hosting-platform-returned-an-unknown-error/81241/3 "2023-08-19T17:11:24Z")

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It’s up now.

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**Author:** ![anon90933456](https://forum.infinityfree.com/letter_avatar/anon90933456/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon90933456](https://forum.infinityfree.com/u/anon90933456)\
**Post date:** [August 19, 2023, 5:11pm UTC](https://forum.infinityfree.com/t/softaculous-control-panel-the-hosting-platform-returned-an-unknown-error/81241/4 "2023-08-19T17:11:59Z")

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I noticed.

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [August 26, 2023, 5:12pm UTC](https://forum.infinityfree.com/t/softaculous-control-panel-the-hosting-platform-returned-an-unknown-error/81241/5 "2023-08-26T17:12:41Z")

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