Softaculous Apps installer goes to "About:blank" page

[troysgarage]

Website URL

https://cpanel.epizy.com/panel/indexpl.php?id=a9b1440ab4658b6b5cd2efb188221cd7527bf0de
^^^ cPanel for http://troysgarage.epizy.com/

Error Message

When attempting to launch Softaculous it goes to a page that says “About:Blank” and eventually times out and says “This site can’t be reached”

Other Information

I’ve cleared my cache, tried a different browser and finally used an incognito tab. Same results for all attempts. I’m a new account as of about 14 hours ago, I waited overnight thinking it was just that my account was new. But that’s not appearing to be the issue. Anyone have any extra advice? Attempting to install Wordpress for content management and ease of page building.

[BhargavMDubal]

While opening the Softaculous Apps Installer shows below error.

Something went wrong, please allow 20 minutes then retry

[jackspax]

Yeah same prob aswell i tried many times and same problem

[troysgarage]

I’ve been “retrying” now for 2 days. This error never changes or goes away on it’s own. Who can fix this? Please escalate! I also now am a paid subscription (yearly paid up front), now can I get some help?

[Greenreader9]

@troysgarage

I also now am a paid subscription (yearly paid up front), now can I get some help?

Congratulations! You now have access to more support options, including dedicated support!

Getting started with your premium hosting account

Did you just upgrade your website to premium hosting? Awesome! To make the most of your upgrade, here are some things you need to know. You are now a customer of iFastNet InfinityFree is a free website hosting provider, sponsored by iFastNet. InfinityFree does not provide any premium hosting services. The premium hosting services advertised on InfinityFree’s website and panels is provided by a different company, iFastNet. So if you have any questions about the premium hosting, the status of yo…

support.ifastnet.com

[Admin]

Softaculous seems to be working fine from here. I don’t see any records of it having been down recently either.

If it’s not working for you, please consider what I wrote here recently:

Softaculous Not Loading

Softaculous is accessed over port 2082, which is not a standard port for web pages. If you are having trouble reaching Softaculous, it’s usually caused by access to port 2082 being blocked. That’s often the case on heavily restricted network environments, such as some school or corporate networks. On a different device and/or network (that’s not restricted so much), you should able to access it. Using a proxy or VPN to bypass the network restrictions could work too, depending on how they are en…

[BhargavMDubal]

Tried even on VPN still the same things happening.
Something went wrong, please allow 20 minutes then retry
This is the message occurring in any system I login.
Seems admin side issue.
Hope the issue gets resolved soon
Please note: It was working on the same network few days back.

[Admin]

Your Softaculous seems to be working fine from here. The “please allow 20 minutes” message means that either your account is not active or there is a system issue, but neither of those seem to be the case here.

[rifqifauzan]

Softaculous is still having problems, please help me.

[HELPINDIA]

Kindly check again after clearing your cache of browser…!
No need to wait most of the time a single reload also can solve this issue!

[rifqifauzan]

I have cleared the cache, but the result remains the same.

[QueasyRider]

It is giving me the same error on my domain that I just added the other day. However on an existing domain that I had here it works fine.

Seems this issue happened before in November: softaculous-something-went-wrong-please-allow-20-minutes-then-retry

[Admin]

This error actually happens relatively frequently. I can also happen if the account activation hasn’t finished yet, or there is an issue with the hosting volume.

The issue has been fixed for your accounts at least now!