Site in question: https://allthethings.a0001.net/tnp/ OK so every time I upload updates to my site it gets suspended, along with every other site under my account. A few days ago this happened again so I created yet another support ticket and this time it was answered by, I guess, a person. I was…

Please ask iFastnet . This forum is not the right place to ask premium hosting queries

The only problem with that is you have to have an account before you can contact them. I want an answer to a question BEFORE I create an account there.

Everyone can register at the iFastNet support portal, you don’t need to pay anything. I don’t know why you are being reluctant here.

I don’t particularly want to have to make yet another account somewhere just to use it once or twice. I’ve already got dozens of logins for ridiculous one-off purposes such as this.

You may have a reason, yes. This doesn’t make us able to help you, because we don’t know much about premium hosting .

OK well thanks for the input. I wouldn’t even need to be thinking about premium hosting if the problem with getting flagged up on the free one wasn’t a thing. Like either let me keep using it without issue or ban it entirely.

I highly doubt that iFastNet would suspend your premium hosting site about a music band. But the explicit language in the song titles and band names and whatnot is causing our detection system to flare up. I don’t know how deliberate this block is on free hosting. Some metal bands use quite explici…

Thanks for your input. It’s gotten to the point where I dread updating the website now as each time it gets suspended and then I have to raise another support ticket, where the majority of the time it’s just an automated response who usually basically apologises and then reactivates my account. If…

Human judgement should always take precedence over automated decision making, but making that work in practice is much easier said than done. I know there is (was?) a system to whitelist specific content. But when you then change even a single character, the whitelist no longer matches and the cont…

It’s OK. I mean, it is what it is. I feel better now that I’ve spoken to someone who knows what they’re talking about has chimed in, and that I’ve made you aware of the issues with the support ticket system. It was never my intention to abuse the system and now is probably the time to go the paid r…

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