Site/domain name will not respond with VPN engaged

avproduction.infinityfreeapp.com

(please specify the URL of the site on which you are experiencing the problem)

The site cannot be viewed from anywhere including the console. When my ends site wide VPN is disconnected then site comes up OK. I do not disconnect my VPN ever. So the site needs to work with the VPN is on. There are no error messages. There’s no anything - the site is DEAD when VPN is on.

(please share the FULL error message you see, if applicable)

Other Information

(other information and details relevant to your question)

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Your VPN provider is probably blocking access, you will need to contact them.

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Either the VPN provider is blocking access to our hosting, or the VPN server IP is blocked on our hosting.

We monitor for suspicious website traffic and block IP addresses if they are suspended to do be attacking our systems.

If you, or someone else using the VPN, did something strange, that would cause the VPN server to be blocked.

Could you try using a different VPN provider or at least a different server from the same VPN provider and see if you still have this issue?

7 Likes

Your VPN provider is probably blocking access to your website, or Infinityfree servers block the VPN IP. So try to use a different VPN or different server from the same VPN provider.

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Trying to figure out why a VPN would block access to a web hosting site. Makes no sense. However A webhosting site blocking VPNs makes much more sense. I have spoken with my VPN support and they are not blocking infinity. HOWEVER, why PERMA block the IPs or the entire ranges?? Because at some point you’ll end up blocking the entire net’s worth of ip space. Why not block for an undisclosed period of time and release the block? Most good VPNs rotate their IP’s on a per min or other fractional time period anyway. With more an more folks using VPN’s I can’t see this as a positive selling factor for a hosting site or any other type of internet endeavor… The fact that the marketing hype for infinityfree says it supports VPN’s seems a bit like false advertising to me…

And yes, I can verify it is infinity who is doing the blocking because there are a few VPN locations that will work. But changing vpn locations just to check if my site is up is lame. Also, others who would try to access the site with VPN cannot do it either.

LOTS of ISP’s block free hosting domains. Its quite common because they are rife for phishing and other scam sites. Thankfully Infinity free (and IFastNet) are really good at deleting these sites, but that doesn’t stop ISP’s from blocking it.

To block suspicious activity. If someone’s using a specific IP range to DDOS infinity free sites, the best\most practical way to stop that is to block the IP’s. Unfortunately, this does mean that sometimes means blocking legitimate access.

Its not false advertising. Infinity Free does not actively block VPN’s because they are VPN’s. VPN’s get blocked because people use them in ways that triggers the security block.

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Some VPNs provide “malware protection filter” or a similar service. In practice, that means that they block access to networks that they consider “high risk”. Free hosting unfortunately has a reputation of being high risk, which leads to it being blocked.

I don’t know the technical details, but I’m pretty sure that it works exactly like that, and that the blocks are indeed temporary. But I also suspect that “temporary” here means more than a few minutes or hours.

Not really how that works I think.

Most VPN clients dynamically load balance across their service and may reconnect you to a different server in the same region, resulting in a different IP address for you. But the IP addresses of servers are fixed I think.

Either they have their own IP space which means that that’s the IP addresses they have. Or they get IP space from third party networks, but those typically aren’t too keen on letting one customer abuse their IP addresses and then just rotate them out to a different customer and give that customer fresh IP addresses to abuse.

VPNs are blocked at many services, especially if the VPN provider has a poor reputation.

Also, I don’t understand where you get the notion from that there is “marketing hype” that we support VPNs. We do very little marketing in general and don’t encourage the use of VPNs for anything other than troubleshooting or bypassing ISP-managed network blocks.


All in all, we have a system designed to detect abuse from incoming IP addresses and block the IP address or IP range where the abuse is coming from. This is a necessary precaution to protect our network against attacks (it really is, it’s not hypothetical, this measure was implemented after a series of attacks and was the main reason we could stop those attacks).

Since we can only block based on IP address and not on devices or users, this can cause problems for legitimate visitors, especially if those visitors are on an IP address that’s also used by many other people. Which is often the case with VPN services. Especially so if someone else on the IP address is doing something nasty, which is also common with VPN services.

VPNs are frowned upon by many companies, with some services outright blocking your access simply because you are using a VPN. We don’t discriminate against VPNs. We just block IP addresses where we see suspicious behavior coming form, which can be the IP address from a VPN or from something else.

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Ok. Well I’m sure those on the admin side here can come up with excuses all day long why this or that is or isn’t happening or what not. The end-of-the-day result here is that I use a VPN on the i-net and have used one continuously for years. That will not change. From and end-user standpoint I have tried 4 of these so-called “hosting-services” now all with the same exact result. So I guess this is standard fare for these types of “services”. However, from the user side these “services” are pretty much a waste of rack space and network bandwidth in the fact that they (infinity included) have already perma-banned half the internet out of the gate. This doesn’t say much for access to a users web content.

I’m done here. My content is pulled, please DELETE this account and any/all information tied to it.

Unfortunately there is nothing we can do to help you if you refuse to entertain other options. Thousands of users (Myself included in the past) have successfully hosted thousands of websites on free hosting. Although I will readily admit it is not for everyone, free hosting is a really good environment for tons of use cases.

If you want to delete your account, you can do so from your client area profile - doing so will anonymize your posts here as well.

9 Likes

Welcome to the forum.

Just so you know, no one here is making things up. A simply online check shows that your hosting IP is blacklisted by at least one third-party.

Your base domain infinityfreeapp.com however is blacklisted by at least 2 third-party entities.

If your VPN relies/uses some/modified versions of these blacklists then it explains why you fail connecting with that network. The world does not move the way you see it. It sucks but you shouldn’t throw wild accusations like that. No one here forces you to drop your current VPN. If you are unsatisfied with or consciously/willfully denying the technical reality that InfinityFree (or any hosting services in general) has no control over then good luck with your life. Life goes on.

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