# Site cannot access

**URL:** <https://forum.infinityfree.com/t/site-cannot-access/50596>\
**Category:** Hosting Support\
**Created:** [August 28, 2021, 1:00am UTC](https://forum.infinityfree.com/t/site-cannot-access/50596 "2021-08-28T01:00:43Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![anon22879141](https://forum.infinityfree.com/letter_avatar/anon22879141/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon22879141](https://forum.infinityfree.com/u/anon22879141)\
**Post date:** [August 28, 2021, 1:00am UTC](https://forum.infinityfree.com/t/site-cannot-access/50596/1 "2021-08-28T01:00:44Z")

</div>

Why my site cannot access, please help me admin

---

<div class="post-metadata">

**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\
**Post date:** [August 28, 2021, 1:16am UTC](https://forum.infinityfree.com/t/site-cannot-access/50596/2 "2021-08-28T01:16:16Z")

</div>

What is the site url?  
What (if any) errors are you seeing?  
Can you provide screenshots?

When creating a post like this, please fill out the template. That makes it easier for us to help you.

---

<div class="post-metadata">

**Author:** ![anon22879141](https://forum.infinityfree.com/letter_avatar/anon22879141/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon22879141](https://forum.infinityfree.com/u/anon22879141)\
**Post date:** [August 28, 2021, 2:03am UTC](https://forum.infinityfree.com/t/site-cannot-access/50596/3 "2021-08-28T02:03:25Z")

</div>

site : andy-dev.my.id  
ssl : pending  
i’m new user, cannot put media in coment

---

<div class="post-metadata">

**Author:** ![anon22879141](https://forum.infinityfree.com/letter_avatar/anon22879141/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon22879141](https://forum.infinityfree.com/u/anon22879141)\
**Post date:** [August 28, 2021, 2:04am UTC](https://forum.infinityfree.com/t/site-cannot-access/50596/4 "2021-08-28T02:04:26Z")

</div>

The IP address of the server andy-dev.my.id could not be found.  
Try:

Check connection  
Check proxy, firewall and DNS configuration  
Run Windows Network Diagnostics  
ERR\_NAME\_NOT\_RESOLVED

---

<div class="post-metadata">

**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\
**Post date:** [August 28, 2021, 3:26am UTC](https://forum.infinityfree.com/t/site-cannot-access/50596/5 "2021-08-28T03:26:07Z")

</div>

This is what I see

 ![image](https://forum-cdn.infinityfree.net/original/3X/4/f/4f7978ba347a13c0816e2f3fe21fb145db189fcb.png)

Make sure domain is pointing to [ns1.epizy.com](http://ns1.epizy.com) and [ns2.epizy.com](http://ns2.epizy.com)

---

<div class="post-metadata">

**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\
**Post date:** [August 28, 2021, 8:53am UTC](https://forum.infinityfree.com/t/site-cannot-access/50596/6 "2021-08-28T08:53:50Z")

</div>

> [@anon22879141](#):
>
> Why my site cannot access, please help me admin

Because when you wrote that message, you site had _just_ been created.

And as it clearly says in the client area: it can take up to 72 hours for a new website to be visible everywhere.

> [@Why isn't my domain working yet?](https://forum.infinityfree.com/t/when-will-my-domain-name-start-working/49237):
>
> You’ve just added your domain to InfinityFree or changed your nameservers, but when you visit your domain, you’re seeing a “DNS Resolution Error” page, an error message, or your old website instead of your new hosting account. This is completely normal and happens because of something called DNS caching. How long should I wait? Most domains start working within 24 hours. However, it can take up to 72 hours for your domain to work for everyone around the world. This timing depends on factors out…

---

<div class="post-metadata">

**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [September 4, 2021, 8:53am UTC](https://forum.infinityfree.com/t/site-cannot-access/50596/7 "2021-09-04T08:53:58Z")

</div>

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.