# Server SSL chain is incomplete

**URL:** <https://forum.infinityfree.com/t/server-ssl-chain-is-incomplete/68910>\
**Category:** Hosting Support\
**Created:** [November 27, 2022, 8:40pm UTC](https://forum.infinityfree.com/t/server-ssl-chain-is-incomplete/68910 "2022-11-27T20:40:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![EyadTamer](https://forum.infinityfree.com/letter_avatar/eyadtamer/32/5_5575768a8748004e209b776fc1b2916d.png) [@EyadTamer](https://forum.infinityfree.com/u/EyadTamer)\
**Post date:** [November 27, 2022, 8:40pm UTC](https://forum.infinityfree.com/t/server-ssl-chain-is-incomplete/68910/1 "2022-11-27T20:40:25Z")

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### Username (e.g. epiz\_XXX) or Website URL

epiz\_28730022

### Other Information

Hi InfinityFree,  
I am running WordPress on InfinityFree,and I am using the Really Simple SSL plugin. The plugin has a SSL check powered by Qualys. I ran it, and my score was B. I clicked the button that says “View detailed info on Qualys SSL Labs” button to see more info. I saw the page, and I found that the certificate chain is incomplete.

 ![Screenshot_20221127-222734~2](https://forum-cdn.infinityfree.net/original/3X/6/9/6954103ca4d0ae9cc347d728357db61db4aff3be.png)  
By the way, in the page, you can see that DNS CAA is marked as No. I wonder if I can enable it, and if I can, how?  
 ![Screenshot_20221127-223626](https://forum-cdn.infinityfree.net/original/3X/f/8/f85df135afb7fb6b5641800fff53eb510dd27282.png)  
Also, I am using a free SSL certificate from the InfinityFree dashboard, and I use Let’s Encrypt as the SSL provider.  
Thanks!

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<div class="post-metadata">

**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\
**Post date:** [November 27, 2022, 11:29pm UTC](https://forum.infinityfree.com/t/server-ssl-chain-is-incomplete/68910/2 "2022-11-27T23:29:22Z")

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Your site TLS health is fine. We just don’t support intermediate certificates here, but most modern OSes (even going back to WinXP!) and browsers can select the root/intermediate certificate(s) necessary for a secure connection, and apparently Qualys doesn’t like this.

> [@SSL checker shows "certificate not trusted" warning](https://forum.infinityfree.com/t/warning-the-certificate-is-not-trusted-in-all-web-browsers/49697):
>
> When you check your InfinityFree SSL certificate with online SSL checker tools, you might see a warning like this: The certificate is not trusted in all web browsers. You may need to install an Intermediate/chain certificate to link it to a trusted root certificate. This warning sounds scary, but it’s actually not a problem for your website visitors. What this warning means for your site You can safely ignore this warning. Your site will work perfectly fine with HTTPS for virtually all mode…

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [December 4, 2022, 11:30pm UTC](https://forum.infinityfree.com/t/server-ssl-chain-is-incomplete/68910/3 "2022-12-04T23:30:22Z")

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