# Server error

**URL:** <https://forum.infinityfree.com/t/server-error/107550>\
**Category:** Hosting Support\
**Created:** [March 18, 2025, 5:56pm UTC](https://forum.infinityfree.com/t/server-error/107550 "2025-03-18T17:56:24Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![JavesPotato](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/javespotato/32/53167_2.png) [@JavesPotato](https://forum.infinityfree.com/u/JavesPotato)\
**Post date:** [March 18, 2025, 6:11pm UTC](https://forum.infinityfree.com/t/server-error/107550/3 "2025-03-18T18:11:29Z")

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Hi there! Welcome to the forum!

> [@DropsPL](#):
>
> I press on the chat button in the upper right It displays a 403 Forbidden error message

> [@Redirected to InfinityFree 403 Forbidden page](https://forum.infinityfree.com/t/redirected-to-infinityfree-403-forbidden-page/58664#p-227570-the-chat-keyword-4):
>
> Getting a 403 error means the server is refusing to show your webpage. Here are the most common causes and how to fix them: 1. Website Files Are in the Wrong Location The Issue: Your domain might be pointing to an empty or non-existent folder. How to Check: Log into your [InfinityFree client area](https://dash.infinityfree.com) Go to Accounts → [Select your account] → Domains → [Find your domain] → Manage Find the Directory Status card, and look at the Directory displayed there Understanding the folder structure: Your fi…

> **Live chat scripts are not allowed** on InfinityFree hosting. Chat scripts work by constantly refreshing the page in the background.

> To enforce this, **the `chat` keyword is blocked on our servers**. If you try to access any URL with `chat` in it, you’ll get a **403 Forbidden page**.

You can fix it by replacing `chatWindow.php` with a new filename which does not contain any “chat” keyword.

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