# Secure connection failed in firefox and chrome **URL:** \ **Category:** Hosting Support\ **Created:** [July 17, 2021, 5:08am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510 "2021-07-17T05:08:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![goharinja](https://forum.infinityfree.com/letter_avatar/goharinja/32/6_22734026db12803ebb3e059622ac3534.png) [@goharinja](https://forum.infinityfree.com/u/goharinja)\ **Post date:** [July 17, 2021, 5:08am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/1 "2021-07-17T05:08:50Z")
Hello I just use free hosting but I have many problems in days that last problem is that my site did not come up and firefox shows " Secure connection failed" What can I do? ![Fail](https://forum-cdn.infinityfree.net/original/3X/9/b/9bdf43f79a7a14418259f6bfe4e7150ff581f9c3.png) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [July 17, 2021, 5:11am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/2 "2021-07-17T05:11:11Z")
Did you install SSL cert? > **[How to get Free SSL (HTTPS) on InfinityFree](https://forum.infinityfree.com/docs?topic=49323)** > > If you’re using free hosting with your own domain or a subdomain, you’ll want to make your website work over HTTPS (SSL). Fortunately, InfinityFree provides all the tools you need to make it so. If you like videos better then text guides, scroll on... ---
**Author:** ![anon75506870](https://forum.infinityfree.com/letter_avatar/anon75506870/32/6_22734026db12803ebb3e059622ac3534.png) [@anon75506870](https://forum.infinityfree.com/u/anon75506870)\ **Post date:** [July 17, 2021, 5:40am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/3 "2021-07-17T05:40:45Z")
Same problem on my site cannot use it on firefox and chrome but working on Opera, Galalaxy and Internet Explorer. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [July 17, 2021, 11:20am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/4 "2021-07-17T11:20:12Z")
I’m using Firefox, can you please share your URL so I can check if it’s broken for me too? It’s very hard to fix an issue we can’t see. ---
**Author:** ![goharinja](https://forum.infinityfree.com/letter_avatar/goharinja/32/6_22734026db12803ebb3e059622ac3534.png) [@goharinja](https://forum.infinityfree.com/u/goharinja)\ **Post date:** [July 22, 2021, 2:46am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/5 "2021-07-22T02:46:28Z")
Hello Thanks. I do According to the link and below the image is the result. ![OK](https://forum-cdn.infinityfree.net/original/3X/9/d/9d29ded03aba83a42bb881a22eb1aeda037b6a6b.png) I think I must wait. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [July 22, 2021, 4:18am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/6 "2021-07-22T04:18:28Z")
You should be able to request cert now ---
**Author:** ![goharinja](https://forum.infinityfree.com/letter_avatar/goharinja/32/6_22734026db12803ebb3e059622ac3534.png) [@goharinja](https://forum.infinityfree.com/u/goharinja)\ **Post date:** [July 23, 2021, 4:49am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/7 "2021-07-23T04:49:17Z")
Hi The Result: ![SSLRequest](https://forum-cdn.infinityfree.net/original/3X/a/0/a0098bf8fe16e56d4cdfa75bb1ef949af716fb22.png) I Think I Must Wait Again ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [July 23, 2021, 1:12pm UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/8 "2021-07-23T13:12:40Z")
Yes, it shouldn’t take more than a day. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [July 23, 2021, 2:30pm UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/9 "2021-07-23T14:30:45Z")
Getting the Let’s Encrypt certificate takes less than 10 minutes. ---
**Author:** ![goharinja](https://forum.infinityfree.com/letter_avatar/goharinja/32/6_22734026db12803ebb3e059622ac3534.png) [@goharinja](https://forum.infinityfree.com/u/goharinja)\ **Post date:** [July 24, 2021, 4:36am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/10 "2021-07-24T04:36:04Z")
Ok, Thanks, I get this … I have a simple question …my CSR field is left empty…is this OK? ---
**Author:** ![goharinja](https://forum.infinityfree.com/letter_avatar/goharinja/32/6_22734026db12803ebb3e059622ac3534.png) [@goharinja](https://forum.infinityfree.com/u/goharinja)\ **Post date:** [July 24, 2021, 4:38am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/11 "2021-07-24T04:38:07Z")
First Request ![NowWhat](https://forum-cdn.infinityfree.net/original/3X/c/a/ca3cebc948cd6defab0a2a528fc2bf68d4ec7cb9.png) ---
**Author:** ![goharinja](https://forum.infinityfree.com/letter_avatar/goharinja/32/6_22734026db12803ebb3e059622ac3534.png) [@goharinja](https://forum.infinityfree.com/u/goharinja)\ **Post date:** [July 24, 2021, 4:38am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/12 "2021-07-24T04:38:42Z")
In Cpanel: ![Who2](https://forum-cdn.infinityfree.net/original/3X/b/4/b407abebcbc7d6134a57699aff136bc2807e835a.png) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [July 24, 2021, 5:06am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/13 "2021-07-24T05:06:28Z")
> [@goharinja](#): > > my CSR field is left empty…is this OK? Sure ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [July 24, 2021, 8:47am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/14 "2021-07-24T08:47:13Z")
CSR is short for Certificate Signing Request. It’s a piece of information that is generated based on the private key, and is then provided to the certificate provider to generate the certificate. The beauty of this system is that your SSL provider can give you a certificate which matches your private key, without having to give your private key to the certificate provider (it’s a “private” key after all). Once you have the certificate, the CSR is no longer useful. It isn’t involved in actually using the certificate. Looking at keeping private keys private, you just shared the entire text in two screenshots, meaning anyone can use your SSL certificate to impersonate your website. The right thing to do is to revoke this certificate and get a new one with a new private key. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [July 24, 2021, 1:04pm UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/15 "2021-07-24T13:04:56Z")
> [@Admin](#): > > The right thing to do is to revoke this certificate and get a new one with a new private key. But only part of they keys were shown, not the entire thing. @goharinja, it looks like you have installed correctly, so your site should work now! If it does not, try clearing your cache. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [July 24, 2021, 4:39pm UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/16 "2021-07-24T16:39:04Z")
> [@Greenreader9](#): > > But only part of they keys were shown, not the entire thing. The client area screenshot only shows the first half. The control panel screenshot from the control panel shows all but the first few lines. Put them together, and you have the full key. ---
**Author:** ![goharinja](https://forum.infinityfree.com/letter_avatar/goharinja/32/6_22734026db12803ebb3e059622ac3534.png) [@goharinja](https://forum.infinityfree.com/u/goharinja)\ **Post date:** [July 25, 2021, 3:36am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/17 "2021-07-25T03:36:21Z")
Thanks for the information…yeah I think after 3 months I’m gonna change theme ---
**Author:** ![goharinja](https://forum.infinityfree.com/letter_avatar/goharinja/32/6_22734026db12803ebb3e059622ac3534.png) [@goharinja](https://forum.infinityfree.com/u/goharinja)\ **Post date:** [July 25, 2021, 3:37am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/18 "2021-07-25T03:37:19Z")
@Greenreader9 Thanks. It’s Work Correctly Now. 😀 ---
**Author:** ![goharinja](https://forum.infinityfree.com/letter_avatar/goharinja/32/6_22734026db12803ebb3e059622ac3534.png) [@goharinja](https://forum.infinityfree.com/u/goharinja)\ **Post date:** [July 25, 2021, 3:48am UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/19 "2021-07-25T03:48:04Z")
@Admin Thanks again I read [This](https://security.stackexchange.com/questions/83378/how-can-a-domain-be-impersonated-with-a-fraudulent-ssl-certificate) and what you are saying is true… but no one bothers themselves for it… if it 's a concern then do you want me delete these post’s? ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [July 26, 2021, 3:13pm UTC](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510/20 "2021-07-26T15:13:02Z")
It’s probably fine for now. Unless your website handles a lot of sensitive data, chances are pretty small someone will go through the effort to copy the key by hand. And you’ll get a new key when you renew this certificate. Just please make sure to not do this again. [Next page](https://forum.infinityfree.com/t/secure-connection-failed-in-firefox-and-chrome/48510.md?page=2)