# "Search refused" issue on epizy.com nameservers
**URL:** https://forum.infinityfree.com/t/search-refused-issue-on-epizy-com-nameservers/70365
**Category:** Hosting Support
**Created:** [December 30, 2022, 5:55am UTC](https://forum.infinityfree.com/t/search-refused-issue-on-epizy-com-nameservers/70365 "2022-12-30T05:55:56Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@DanielRios](https://forum.infinityfree.com/u/DanielRios)
#### Post date: [December 30, 2022, 5:55am UTC](https://forum.infinityfree.com/t/search-refused-issue-on-epizy-com-nameservers/70365/1 "2022-12-30T05:55:56Z")
DanielRios
Hey guys,
I have a problem with my domain and infinity-free’s nameservers.
The nameservers won’t connect to my domain that I bought from a Brazilian provider.
When I want to change the nameservers of the domain to “Custom DNS” and change the nameservers to infinity-free “[ns1.epizy.com](http://ns1.epizy.com)” an error message appears stating:
“Search refused”
So the question is:
Is it a problem with infinity free’s nameservers? Is the “. com . br” domain the problem? Or the provider?
Because I already contacted the support of my provider and they helped me until the moment this error occurred, then they informed that now it only depended on the provider with the name servers in question.
How do I proceed?
I’ve been trying to solve this problem for days, I need an urgent answer.
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### Author:  [@KangJL](https://forum.infinityfree.com/u/KangJL)
#### Post date: [December 30, 2022, 6:09am UTC](https://forum.infinityfree.com/t/search-refused-issue-on-epizy-com-nameservers/70365/2 "2022-12-30T06:09:49Z")
> [@DanielRios](#):
>
> The nameservers won’t connect to my domain that I bought from a Brazilian provider.
You are likely limited by this
> [@Can't change nameservers to InfinityFree](https://forum.infinityfree.com/t/unable-to-set-nameservers-dns-query-refused/49233):
>
> When you try to point your domain to InfinityFree’s nameservers ([ns1.infinityfree.com](http://ns1.infinityfree.com) and [ns2.infinityfree.com](http://ns2.infinityfree.com)), your registrar might refuse the change with error messages like: DNS Query Refused ERROR: Answer must be authoritative The name server is not responsible for this domain Domain is not activated in the nameservers What should I do? You have two main options to solve this problem: Option 1: Use CNAME verification instead Instead of changing nameservers, you can verify your domai…
> [@DanielRios](#):
>
> Is the “. com . br” domain the problem? Or the provider?
I think is both domain and registrar issue
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### Author:  [@DanielRios](https://forum.infinityfree.com/u/DanielRios)
#### Post date: [December 30, 2022, 10:46pm UTC](https://forum.infinityfree.com/t/search-refused-issue-on-epizy-com-nameservers/70365/3 "2022-12-30T22:46:25Z")
Thanks for the answer, friend, but I believe it’s not a problem with the provider, because I already removed the ownership from that company where I bought my domain. That’s why I can already control it, but even so, when I try to place the infinity free nameserver, I get a message saying that it is not possible to find it.
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### Author:  [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)
#### Post date: [December 30, 2022, 11:10pm UTC](https://forum.infinityfree.com/t/search-refused-issue-on-epizy-com-nameservers/70365/4 "2022-12-30T23:10:19Z")
Yes, it is a problem with the Registry. The way they have it set up prevents you from hosting a .com.br domain here
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### Author:  [@DanielRios](https://forum.infinityfree.com/u/DanielRios)
#### Post date: [December 31, 2022, 12:09am UTC](https://forum.infinityfree.com/t/search-refused-issue-on-epizy-com-nameservers/70365/5 "2022-12-31T00:09:20Z")
And how do I resolve this?
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### Author:  [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)
#### Post date: [December 31, 2022, 12:20am UTC](https://forum.infinityfree.com/t/search-refused-issue-on-epizy-com-nameservers/70365/6 "2022-12-31T00:20:46Z")
You’ll have to buy a new domain name, one that doesn’t end in the following:
> [@Unable to set nameservers: DNS query refused](https://forum.infinityfree.com/t/unable-to-set-nameservers-dns-query-refused/49233/1):
>
> - .com.br
> - .de
> - .dk
> - .hu
> - .it
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### Author:  [@DanielRios](https://forum.infinityfree.com/u/DanielRios)
#### Post date: [December 31, 2022, 2:22am UTC](https://forum.infinityfree.com/t/search-refused-issue-on-epizy-com-nameservers/70365/7 "2022-12-31T02:22:21Z")
unfortunately.
But since I can’t use the .com.br it is so safe, in addition to containing the . com also has various guarantees and certificates offered by the provider.
But anyway, thanks a lot brother!
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### Author:  [@system](https://forum.infinityfree.com/u/system)
#### Post date: [January 7, 2023, 2:22am UTC](https://forum.infinityfree.com/t/search-refused-issue-on-epizy-com-nameservers/70365/8 "2023-01-07T02:22:38Z")
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