Reset Password Email Never Received

My website URL is:

What I’m seeing is:
I would like to reset the password to my account;

  1. I click on Forgot Password
  2. I get to insert the email address correctly and click on button that says Reset My Password
  3. I see a message saying We have e-mailed your password reset link!
  4. But I don’t get the password on my e-mail not even in spam

I read on some other post that the email address could be black listed. Would some one please assist ?

I’m using this software:

Additional information:
my e-mail address is [email protected]

Maybe your email address got blacklisted. Try to contact [email protected] with a valid email client with your request.

Thanks, I have done that

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Yes, my the email address was blacklisted. Admin had to remove from blacklist
I am able to access account now.

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