# Request for Diagnosis and Cleanup of Hosting Accounts (Inode Limit Issue) **URL:** \ **Category:** Hosting Support\ **Created:** [April 12, 2025, 10:03am UTC](https://forum.infinityfree.com/t/request-for-diagnosis-and-cleanup-of-hosting-accounts-inode-limit-issue/108722 "2025-04-12T10:03:20Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Rorolo664](https://forum.infinityfree.com/letter_avatar/rorolo664/32/5_5575768a8748004e209b776fc1b2916d.png) [@Rorolo664](https://forum.infinityfree.com/u/Rorolo664)\ **Post date:** [April 12, 2025, 10:03am UTC](https://forum.infinityfree.com/t/request-for-diagnosis-and-cleanup-of-hosting-accounts-inode-limit-issue/108722/1 "2025-04-12T10:03:20Z")
Dear InfinityFree Support, I am experiencing an issue with accessing Softaculous on my two hosting accounts: if0\_38695565 if0\_38728250 Whenever I try to access Softaculous, I receive the following error: “You have reached the inode limit of your hosting account. Please reduce the number of files and directories in your account, or upgrade to [premium hosting](https://www.infinityfree.com/premium/) which has a much higher inode limit.” Could you please diagnose both accounts? If possible, I kindly request that you remove unnecessary files or fully reset/clean the accounts so that Softaculous can function properly again. Thank you in advance for your assistance. Best regards, Rostyslav Oleshchuk ---
**Author:** ![wasik405](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wasik405/32/55080_2.png) [@wasik405](https://forum.infinityfree.com/u/wasik405)\ **Post date:** [April 12, 2025, 10:13am UTC](https://forum.infinityfree.com/t/request-for-diagnosis-and-cleanup-of-hosting-accounts-inode-limit-issue/108722/2 "2025-04-12T10:13:16Z")
Welcome to the community. > [@Rorolo664](#): > > Could you please diagnose both accounts? If possible, I kindly request that you remove unnecessary files or fully reset/clean the accounts so that Softaculous can function properly again. Sorry, but I don’t think anyone is going to do this for you. This is a community forum for support, meaning we can help you understand how to fix it, but we’re not going to do it for you. It is your responsibility to maintain your hosting account within the limits of InfinityFree. To learn what inode usage is and how to reduce it, please read this article: > [@Inode limit on free hosting](https://forum.infinityfree.com/t/what-does-the-inode-limit-mean/49331): > > Your control panel shows an inode counter that tracks how many files and folders you have on your hosting account. If you’re seeing high inode usage or approaching the limit, don’t panic. Most websites use many inodes, and this is completely normal. Should I be worried about my inode usage? For most websites, high inode usage is expected and not a problem: Normal usage: 40-60% of your inode limit is typical for websites with WordPress, plugins, themes, or multiple sites. Large software install… ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [April 12, 2025, 12:53pm UTC](https://forum.infinityfree.com/t/request-for-diagnosis-and-cleanup-of-hosting-accounts-inode-limit-issue/108722/3 "2025-04-12T12:53:13Z")
> [@Rorolo664](#): > > Could you please diagnose both accounts? The error message seems pretty clear to me: your inode usage is too high. So what is there to diagnose? Do you want us to recount your files to confirm that the inode counters are correct? Because I’m pretty sure they are. > [@Rorolo664](#): > > If possible, I kindly request that you remove unnecessary files It’s your website, how would we know which files are unnecessary? > [@Rorolo664](#): > > fully reset/clean the accounts so that Softaculous can function properly again. You can just delete all the files in your account yourself, you don’t need us to do that for you. ---
**Author:** ![hacxxx](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/hacxxx/32/48404_2.png) [@hacxxx](https://forum.infinityfree.com/u/hacxxx)\ **Post date:** [April 13, 2025, 2:05pm UTC](https://forum.infinityfree.com/t/request-for-diagnosis-and-cleanup-of-hosting-accounts-inode-limit-issue/108722/4 "2025-04-13T14:05:30Z")
You must upgrade your account to continue using Softaculous. ---
**Author:** ![Jri-Creator](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jri-creator/32/65654_2.png) [@Jri-Creator](https://forum.infinityfree.com/u/Jri-Creator)\ **Post date:** [April 14, 2025, 2:54pm UTC](https://forum.infinityfree.com/t/request-for-diagnosis-and-cleanup-of-hosting-accounts-inode-limit-issue/108722/5 "2025-04-14T14:54:40Z")
You don’t always have to upgrade to continue using Softaculous. You could remove unnecessary files to start. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [April 21, 2025, 2:54pm UTC](https://forum.infinityfree.com/t/request-for-diagnosis-and-cleanup-of-hosting-accounts-inode-limit-issue/108722/6 "2025-04-21T14:54:56Z")
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