# Request for assistance to enable me to access my dashboard **URL:** \ **Category:** Hosting Support\ **Created:** [November 7, 2024, 8:07am UTC](https://forum.infinityfree.com/t/request-for-assistance-to-enable-me-to-access-my-dashboard/101312 "2024-11-07T08:07:53Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Titanic](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/titanic/32/49428_2.png) [@Titanic](https://forum.infinityfree.com/u/Titanic)\ **Post date:** [November 7, 2024, 8:07am UTC](https://forum.infinityfree.com/t/request-for-assistance-to-enable-me-to-access-my-dashboard/101312/1 "2024-11-07T08:07:54Z")
Website domain [https://naturalavogelremedies.wuaze.com](https://naturalavogelremedies.wuaze.com) ### Error Message Error: The email could not be sent. Your site may not be correctly configured to send emails ### Other Information Dear InfinityFree Support Team & Community, I am a novice but at least my first Infinity Free website was a success. My problem is with my second website that was set up exactly as the first. WordPress loaded successfully and the site was properly secured. However, on my first and many subsequent attempts, I just cannot enter my site’s dashboard. I carefully noted initially my username and password but am told that my password does not match my username. I then clicked on “Lost your password” and got the answer: “Please enter your username or email address.” I did both and got the following answer: “Error: The email could not be sent. Your site may not be correctly configured to send emails.” Any advice on just how I can reach my dashboard will be greatly appreciated . ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [November 7, 2024, 8:09am UTC](https://forum.infinityfree.com/t/request-for-assistance-to-enable-me-to-access-my-dashboard/101312/2 "2024-11-07T08:09:53Z")
Please read > **[Reset your password](https://wordpress.org/documentation/article/reset-your-password/)** > > In WordPress, there is more than one way to reset your password. (Normally, the easiest way to reset it is through the “Lost your password?” link on the main login page for your blog or website.) However, there are certain times (especially if your... ---
**Author:** ![Titanic](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/titanic/32/49428_2.png) [@Titanic](https://forum.infinityfree.com/u/Titanic)\ **Post date:** [November 7, 2024, 9:30am UTC](https://forum.infinityfree.com/t/request-for-assistance-to-enable-me-to-access-my-dashboard/101312/3 "2024-11-07T09:30:14Z")
Thank you for your speedy reply! However, I did read this advice before I posted my request. The parts that I understand I cannot apply as I cannot get to my dashboard. The parts like mySQL, phpMyAdmin, FTP, WP CLI I do not understand due to my inability to code and lack of technical knowledge and how to apply it. Do you perhaps know the reason for my initial query: “The email could not be sent. Your site may not be correctly configured to send emails.”? Also, do you think I should rather cancel this site and start with another? Will I be able to re-use the current domain? Thank you - I do appreciate your time and advice! ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [November 7, 2024, 9:44am UTC](https://forum.infinityfree.com/t/request-for-assistance-to-enable-me-to-access-my-dashboard/101312/4 "2024-11-07T09:44:22Z")
> [@Titanic](#): > > Do you perhaps know the reason for my initial query: “The email could not be sent. Free hosting only provides webhosting. There is no email service. So if you do not understand > [@Titanic](#): > > The parts like mySQL, phpMyAdmin, FTP you cannot reset your password. If your WordPress was installed via Softaculous, it can still be accessed through the Softaculous Panel ---
**Author:** ![Titanic](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/titanic/32/49428_2.png) [@Titanic](https://forum.infinityfree.com/u/Titanic)\ **Post date:** [November 7, 2024, 10:26am UTC](https://forum.infinityfree.com/t/request-for-assistance-to-enable-me-to-access-my-dashboard/101312/5 "2024-11-07T10:26:49Z")
Thank you so much. I succeeded through Softaculous. Is there a reason that my site that I now reached was again unsecured ( The certificate was issued) Should I re-apply again for a certificate? Gratitude. ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [November 7, 2024, 10:29am UTC](https://forum.infinityfree.com/t/request-for-assistance-to-enable-me-to-access-my-dashboard/101312/6 "2024-11-07T10:29:05Z")
> [@Titanic](#): > > Is there a reason that my site that I now reached was again unsecured Did you do this? > [@How to force all traffic to HTTPS](https://forum.infinityfree.com/t/how-to-force-all-traffic-to-https/49322/1): > > After you’ve enabled SSL for your website, you’ll probably want to redirect all traffic on your website to the https version of your site. There are multiple ways to do that. Let’s compare some commonly used ways. Using script configuration Some scripts (including Wordpress) have a setting which allows you to set your website URL. By changing this URL from [http://example.com](http://example.com) to [https://example.com](https://example.com), the script will probably redirect visitors to the https version of your site. Even if your script… ---
**Author:** ![Titanic](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/titanic/32/49428_2.png) [@Titanic](https://forum.infinityfree.com/u/Titanic)\ **Post date:** [November 7, 2024, 12:06pm UTC](https://forum.infinityfree.com/t/request-for-assistance-to-enable-me-to-access-my-dashboard/101312/7 "2024-11-07T12:06:22Z")
No, I did not. Will read again properly and then do so. Thank you again for your fantastic advice - much appreciated. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [November 14, 2024, 12:07pm UTC](https://forum.infinityfree.com/t/request-for-assistance-to-enable-me-to-access-my-dashboard/101312/8 "2024-11-14T12:07:17Z")
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