Request for Assistance Regarding Deleted Websites and Data Recovery

Hosting Support
1

Website URL

https://howto.infinityfree.me, https://freestuff.infinityfree.me, https://aggregator.infinityfree.me

Error Message

This site can’t be reached

Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

Other Information

Hello InfinityFree Support Team,

I hope your team are doing well. I’m reaching out regarding three of my websites that were recently deleted. Over the past few weeks, I have been quite busy with work and other commitments, so I was unable to regularly monitor or maintain my hosting account.

When I recently logged in with the intention of updating my websites, I was surprised and saddened to discover that all three accounts had already been deleted following their suspension due to high traffic.

The affected websites are:

I completely understand that the suspensions may have been necessary based on your policies. Unfortunately, because I had been away for some time, I was not aware that the accounts would eventually be removed permanently.

These websites contained content and data that I had spent a considerable amount of time building, so I am hoping there might still be a way to recover any files, databases, backups, or account data associated with them.

I realize that deleted accounts may not always be recoverable, but I would be extremely grateful if you could check whether any backup or archived data is still available. Even partial recovery would be greatly appreciated.

Thank you very much for your time, understanding, and assistance. I truly appreciate the service that InfinityFree provides, and I look forward to hearing from you regarding any possible recovery options.

2

I’m sorry, but there is not. For cost reasons InfinityFree keeps no automated backups. If the client area claims your sites or their contents are deleted (not suspended) then they really are deleted. Making backups is your responsibility, and in the future I’d recommend you back up any and all of your websites on a regular basis.

Also, InfinityFree has no support team, this is a community support forum.

3

I checked your account and I see that it was suspended on the 12th of April due to excessive traffic.

While the account was suspended, you could have submitted a ticket and requested a backup, we can usually provide this for high traffic websites.

However, we will not store suspended accounts forever, and your account was deleted automatically on the 10th of May.

And when the account was deleted, all data associated with the account was also deleted. The client area is also very clear about this: deleted accounts cannot be recovered in any way. I understand that you were hoping for a different outcome, but that’s really the whole truth, and asking anyway is pointless.

4

Hello @Admin

Thank you for your explanation. I understand that the account was suspended due to excessive traffic and that the account and its data have already been permanently deleted.

However, I would like to ask for your advice regarding a different issue. After recreating the website with the same hostname as a very simple one-page site, I am still receiving the following notification:

“This email is to notify you your site (if0_42072941) has used over 50% of its daily hits! your site must be getting popular, congratulations!”

The website currently contains only basic content (No Wordpress installation), so I am surprised to see this warning again.

Also, could you please clarify what exactly is meant by “daily hits”? Does this refer purely to website traffic (including requests from visitors, search engine bot, and crawlers) or is it related to the server resources allocated to the account? I would appreciate a better understanding of how this metric is calculated so I can take the appropriate steps to optimize the website and prevent future suspensions.

Thank you for your time and assistance.

5

This official article answers this question.

6

@EdwardHamHam

I understand the explanation about “hits” now, thank you for clarifying that.

However, I would like to ask for further clarification. If you have checked my website at https://howto.infinityfree.me, it is currently just a very simple one-page site with minimal content and no/very little JavaScript.

Given that the site is so lightweight, I am surprised that I am still receiving emails warning about high daily hits usage. Could you please help me understand what might be causing this?

I just want to make sure I understand the situation correctly so I can optimize the site properly and avoid any future issues.

7

Hits are requests made from clients (browsers) to your website. A single request is a single request, regardless of what actually runs on that request. It doesn’t matter what runs on that request, it may be a static file or a heavy PHP application, a hit is a hit.

So the main driver of hits usage is website traffic, not website optimization.

This is very different from, say, the CPU usage of your account which is heavily affected by website code.

As for what’s causing the high hits usage on your site, I don’t know. We don’t store the access logs of websites so we have no way to check.