My domain afryportfolio17.cfd is currently linked to my old InfinityFree account (email: REMOVED). Unfortunately, I lost access to that account because I no longer have the Google Authenticator or backup codes for two-factor authentication.
Please either:
Remove this domain from the old account, or
Permanently delete the old account so I can add this domain to my new InfinityFree account.
I am the owner of the domain and can verify it if required.
Kindly help me resolve this issue so I can continue hosting my site.
I cannot delete a hosting account for which I cannot verify that you own it, but I can remove the domain name from it if you can prove that you own it.
The domain doesn’t appear to be hosted with us right now (it’s pointing to Vercel DNS), and doesn’t appear to have any validation setup.
So I think the best way to verify your ownership of the domain name is to setup the DNS records you would have needed to set up otherwise to add the domain name to your account.
You can configure a CNAME record at your current DNS provider to prove your ownership of the domain name. This means you need to setup a CNAME record for da7058913361ff671e2547b21192d8bd.afryportfolio17.cfd pointing to ns1.byet.org.
Please pick one of the two and make the necessary configuration changes to your domain name. Once that’s done, reply here and tell which changes you have made. If it all looks correct, then I can remove the domain name, and you can add it to your own account afterward.
Of course, if you’re having trouble making any of these changes, please let us know and we can guide you.
I’m sorry, but unless that owner verification happens to include both your password and an unused 2FA recovery code, I cannot help you.
We don’t collect or verify phone numbers, government issued IDs or other data that we could use to confirm your identity as the account owner. The only way we have is the authentication measures of our client area. So if you lock yourself out of your account by setting up security features and then losing the credentials, we have no other way to confirm that you are the owner of the account.
I was able to verify your ownership of the domain name, but that doesn’t automatically mean that you are also the owner of the website that used to be hosted on it. So I can only let you reuse the domain name, but not give you access to the hosting account that hosted it before.
If you still have the hosting account username and password (not the client area account password) you could back it up over FTP. Other than that, there’s really no way for you to regain access unless you restore access to Google Authenticator, or find an unused backup code.
I know it doesn’t help in this situation, but in the future I would advise making regular backups of your site and keeping copies in multiple places, so this situation won’t lock you out of your files or database again.