# Question

**URL:** <https://forum.infinityfree.com/t/question/89780>\
**Category:** Hosting Support\
**Created:** [February 9, 2024, 2:57pm UTC](https://forum.infinityfree.com/t/question/89780 "2024-02-09T14:57:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![B0binch0](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/b0binch0/32/44645_2.png) [@B0binch0](https://forum.infinityfree.com/u/B0binch0)\
**Post date:** [February 9, 2024, 2:57pm UTC](https://forum.infinityfree.com/t/question/89780/1 "2024-02-09T14:57:01Z")

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Hello, I have a question, my website is working when I type www.(my website name) but it’s not working when the www is removed\>? how to fix this for example…  
when I type [https://www](https://www).(my website name).com it’s working  
and https://(My Website Name .com it’s not working.

I noticed on others browsers its works both ways while on Microsoft Edge I have that problem ( I cleared Cache) any others suggestions ? ☹

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**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\
**Post date:** [February 9, 2024, 3:39pm UTC](https://forum.infinityfree.com/t/question/89780/2 "2024-02-09T15:39:47Z")

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This sounds like a caching issue to me. Did you set up this site less than 72 hours ago? Then it’s very likely that it’s caching.

> [@Why isn't my domain working yet?](https://forum.infinityfree.com/t/when-will-my-domain-name-start-working/49237):
>
> You’ve just added your domain to InfinityFree or changed your nameservers, but when you visit your domain, you’re seeing a “DNS Resolution Error” page, an error message, or your old website instead of your new hosting account. This is completely normal and happens because of something called DNS caching. How long should I wait? Most domains start working within 24 hours. However, it can take up to 72 hours for your domain to work for everyone around the world. This timing depends on factors out…

That said, this is just a guess. Because when you say:

> [@B0binch0](#):
>
> it’s not working when the www is removed

What do you see exactly when it’s “not working”? Do you see a different page than you were expecting? Any error messages you can share? Or maybe a screenshot?

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [February 16, 2024, 3:40pm UTC](https://forum.infinityfree.com/t/question/89780/3 "2024-02-16T15:40:43Z")

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Closed on February 16, 2024, 3:40pm UTC

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