# Problems with the page **URL:** \ **Category:** Hosting Support\ **Created:** [August 28, 2020, 6:38pm UTC](https://forum.infinityfree.com/t/problems-with-the-page/34932 "2020-08-28T18:38:02Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![anon84659452](https://forum.infinityfree.com/letter_avatar/anon84659452/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon84659452](https://forum.infinityfree.com/u/anon84659452)\ **Post date:** [August 28, 2020, 6:38pm UTC](https://forum.infinityfree.com/t/problems-with-the-page/34932/1 "2020-08-28T18:38:02Z")
### Username (e.g. epiz\_XXX) or Website URL [www.quinem.com](http://www.quinem.com) ### Error Message There has been a critical error on your website. Please check your site admin email inbox for instructions. ### Other Information (other information and details relevant to your question) ---
**Author:** ![anon57849175](https://forum.infinityfree.com/letter_avatar/anon57849175/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon57849175](https://forum.infinityfree.com/u/anon57849175)\ **Post date:** [August 28, 2020, 7:37pm UTC](https://forum.infinityfree.com/t/problems-with-the-page/34932/2 "2020-08-28T19:37:29Z")
Maybe your WordPress is corrupted: > **[How to fix a corrupted WordPress installation](https://forum.infinityfree.com/docs?topic=49359)** > > WordPress frequently releases updates, which you can install through WordPress’ admin interface. Usually, this works without a hitch. But with some (big) upgrades, the upgrade fails half way and leaves you with a broken website. Fortunately, you can... ---
**Author:** ![anon84659452](https://forum.infinityfree.com/letter_avatar/anon84659452/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon84659452](https://forum.infinityfree.com/u/anon84659452)\ **Post date:** [August 28, 2020, 9:58pm UTC](https://forum.infinityfree.com/t/problems-with-the-page/34932/3 "2020-08-28T21:58:23Z")
ok. I also have no access to wp-admin ---
**Author:** ![anon84659452](https://forum.infinityfree.com/letter_avatar/anon84659452/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon84659452](https://forum.infinityfree.com/u/anon84659452)\ **Post date:** [August 28, 2020, 11:52pm UTC](https://forum.infinityfree.com/t/problems-with-the-page/34932/4 "2020-08-28T23:52:12Z")
Hi, I couldn’t connected to server from FTP. Timeout conection error. I looked at the note but I can’t solve the problem: > [@WinSCP ftp timeout detected](https://forum.infinityfree.com/t/winscp-ftp-timeout-detected/13271/26): > > Thank you for sending the tracert results. They show that your computer can connect to our network, which is a good start. In order to figure out what’s going on, I need a bit more information from FileZilla. Previously, FileZilla showed the relevant logs by default, but they have hidden it now. To retrieve the right logs from FileZilla, can you please: Open FileZilla. Go to Edit → Settings… Click Debug on the right. Change the option “Debug information in message log” to “2 - Info”. Click O… | Estado: | Desconectado del servidor | | --- | --- | | Estado: | Resolviendo la dirección de [ftpupload.net](http://ftpupload.net) | | Estado: | Conectando a 185.27.134.11:21… | | Estado: | Conexión establecida, esperando el mensaje de bienvenida… | | Respuesta: | 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- | | Respuesta: | 220-You are user number 257 of 6900 allowed. | | Respuesta: | 220-Local time is now 19:44. Server port: 21. | | Respuesta: | 220-This is a private system - No anonymous login | | Respuesta: | 220 You will be disconnected after 60 seconds of inactivity. | | Comando: | AUTH TLS | | Error: | La conexión superó el tiempo de espera después de 20 segundos de inactividad | | Error: | No se pudo conectar al servidor | | Estado: | Esperando para reintentar… | | Estado: | Resolviendo la dirección de [ftpupload.net](http://ftpupload.net) | | Estado: | Conectando a 185.27.134.11:21… | | Estado: | Conexión establecida, esperando el mensaje de bienvenida… | | Respuesta: | 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- | | Respuesta: | 220-You are user number 259 of 6900 allowed. | | Respuesta: | 220-Local time is now 19:45. Server port: 21. | | Respuesta: | 220-This is a private system - No anonymous login | | Respuesta: | 220 You will be disconnected after 60 seconds of inactivity. | | Comando: | AUTH TLS | | Error: | La conexión superó el tiempo de espera después de 20 segundos de inactividad | | Error: | No se pudo conectar al servidor | ---
**Author:** ![anon61010858](https://forum.infinityfree.com/letter_avatar/anon61010858/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon61010858](https://forum.infinityfree.com/u/anon61010858)\ **Post date:** [August 29, 2020, 7:26am UTC](https://forum.infinityfree.com/t/problems-with-the-page/34932/5 "2020-08-29T07:26:16Z")
Your site is working fine on my end. Also, admin panel is accessible. ---
**Author:** ![anon81626513](https://forum.infinityfree.com/letter_avatar/anon81626513/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon81626513](https://forum.infinityfree.com/u/anon81626513)\ **Post date:** [August 29, 2020, 9:02am UTC](https://forum.infinityfree.com/t/problems-with-the-page/34932/6 "2020-08-29T09:02:52Z")
That looks good, But it might be a firewall blocking the connection. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [August 29, 2020, 4:25pm UTC](https://forum.infinityfree.com/t/problems-with-the-page/34932/7 "2020-08-29T16:25:37Z")
The error you’re seeing is fairly common, but sadly not something we can fix. Here is more information and some workarounds: > [@Unable to connect to remote ftp using FILEZILLA?](https://forum.infinityfree.com/t/unable-to-connect-to-remote-ftp-using-filezilla/10748/2): > > I've seen that issue before. It means that our FTP service is working, but secure FTP connections are being blocked on your end. There are three things you can do to resolve this:- Configure FileZilla to connect with "Plain FTP" (not using TLS). This disables the security which is being blocked.- Use a VPN to bypass the network filters so you can transfer files securely.- Ask your internet provider or network administrator to remove this block so you can setup a secure FTP connection. ---
**Author:** ![anon84659452](https://forum.infinityfree.com/letter_avatar/anon84659452/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon84659452](https://forum.infinityfree.com/u/anon84659452)\ **Post date:** [August 29, 2020, 9:21pm UTC](https://forum.infinityfree.com/t/problems-with-the-page/34932/8 "2020-08-29T21:21:01Z")
Everyone, thanks. I used Online File Manager, I replaced wordpress files and it is already working. ![image](https://forum-cdn.infinityfree.net/original/2X/0/08d836ef6128e4514d5f907ba1ee56a963bdc606.png) ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [September 13, 2020, 9:21pm UTC](https://forum.infinityfree.com/t/problems-with-the-page/34932/9 "2020-09-13T21:21:05Z")
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