# Problemi di connessione del dominio
**URL:** https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836
**Category:** Hosting Support
**Created:** [January 12, 2022, 9:11am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836 "2022-01-12T09:11:31Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@anon39730101](https://forum.infinityfree.com/u/anon39730101)
#### Post date: [January 12, 2022, 9:11am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/1 "2022-01-12T09:11:31Z")
Nome account: epiz\_30788863
Buon giorno, ho problemi per la connessione del dominio verso i vostri server
Ho modificato il dns come richiesto e ho il dominio registrato.
Potreste controllare?
Dominio: Wolf-agency.it
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### Author:  [@FlutterHoney](https://forum.infinityfree.com/u/FlutterHoney)
#### Post date: [January 12, 2022, 9:12am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/2 "2022-01-12T09:12:23Z")
Please speak english. And likely you’re facing this:
> [@Can't change nameservers to InfinityFree](https://forum.infinityfree.com/t/unable-to-set-nameservers-dns-query-refused/49233):
>
> When you try to point your domain to InfinityFree’s nameservers ([ns1.infinityfree.com](http://ns1.infinityfree.com) and [ns2.infinityfree.com](http://ns2.infinityfree.com)), your registrar might refuse the change with error messages like: DNS Query Refused ERROR: Answer must be authoritative The name server is not responsible for this domain Domain is not activated in the nameservers What should I do? You have two main options to solve this problem: Option 1: Use CNAME verification instead Instead of changing nameservers, you can verify your domai…
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### Author:  [@FlutterHoney](https://forum.infinityfree.com/u/FlutterHoney)
#### Post date: [January 12, 2022, 9:21am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/4 "2022-01-12T09:21:30Z")
They’re not set. And you can’t add .it domain here
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### Author:  [@anon39730101](https://forum.infinityfree.com/u/anon39730101)
#### Post date: [January 12, 2022, 9:27am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/5 "2022-01-12T09:27:38Z")
in the domain registration site tells me that it points to you, can it be that I have to wait again?
for the moment I have waited a day
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### Author:  [@KangJL](https://forum.infinityfree.com/u/KangJL)
#### Post date: [January 12, 2022, 9:46am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/6 "2022-01-12T09:46:36Z")
> [@anon39730101](#):
>
> domain registration site tells me that it points to you
No it is not
Unlikely to work here
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### Author:  [@anon39730101](https://forum.infinityfree.com/u/anon39730101)
#### Post date: [January 12, 2022, 9:57am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/7 "2022-01-12T09:57:59Z")
understood, thanks for the support
I will ask to check in the domain site
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### Author:  [@anon39730101](https://forum.infinityfree.com/u/anon39730101)
#### Post date: [January 13, 2022, 10:57am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/8 "2022-01-13T10:57:11Z")
hello i have checked the dns but i have an error in your acceptance
I send you the screenshots
I have set the dns from the Italian Registration Authority site
and some procedures have failed
Can you help me?
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### Author:  [@anon39730101](https://forum.infinityfree.com/u/anon39730101)
#### Post date: [January 13, 2022, 10:58am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/9 "2022-01-13T10:58:15Z")
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### Author:  [@anon39730101](https://forum.infinityfree.com/u/anon39730101)
#### Post date: [January 13, 2022, 10:58am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/10 "2022-01-13T10:58:52Z")
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### Author:  [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)
#### Post date: [January 13, 2022, 11:03am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/11 "2022-01-13T11:03:49Z")
Sorry, but hosting a .it domain is not possible here. See this:
> [@Can't change nameservers to InfinityFree](https://forum.infinityfree.com/t/unable-to-set-nameservers-dns-query-refused/49233):
>
> When you try to point your domain to InfinityFree’s nameservers ([ns1.infinityfree.com](http://ns1.infinityfree.com) and [ns2.infinityfree.com](http://ns2.infinityfree.com)), your registrar might refuse the change with error messages like: DNS Query Refused ERROR: Answer must be authoritative The name server is not responsible for this domain Domain is not activated in the nameservers What should I do? You have two main options to solve this problem: Option 1: Use CNAME verification instead Instead of changing nameservers, you can verify your domai…
Maybe you can still get a refund to purchase a regular TLD. A lot of ccTLDs don’t work here.
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### Author:  [@anon39730101](https://forum.infinityfree.com/u/anon39730101)
#### Post date: [January 13, 2022, 11:07am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/12 "2022-01-13T11:07:50Z")
wackyblackie thanks for your help
I have not understood since I am at the first experience, what do you mean for
a regular TLD. A lot of ccTLDs don’t work here.
I currently have not bought anything on this site or the other one.
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### Author:  [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)
#### Post date: [January 13, 2022, 11:17am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/13 "2022-01-13T11:17:04Z")
An example of a more regular TLD (a gTLD) is .com, .net, etc.
A ccTLD is what you rented from the Italian Registry: .it. Another example is .de, .eu, .io, etc.
If you can get a refund from the Italian Register, you should consider switching registries to another company, such as NameSilo and purchase a gTLD, they’re quite inexpensive. If you can’t, you’ll have to find another hosting provider, not on the Byet network.
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### Author:  [@anon39730101](https://forum.infinityfree.com/u/anon39730101)
#### Post date: [January 13, 2022, 11:23am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/14 "2022-01-13T11:23:08Z")
thanks fo the support wackyblackie
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### Author:  [@anon39730101](https://forum.infinityfree.com/u/anon39730101)
#### Post date: [January 14, 2022, 5:56pm UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/15 "2022-01-14T17:56:50Z")
Good evening, I bought the domain on Aruba
and it is this [wolf-agencyitalia.com](http://wolf-agencyitalia.com)
it gives me the same error as the other domain that ended with .it
also this domain does not work with IF?
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### Author:  [@KangJL](https://forum.infinityfree.com/u/KangJL)
#### Post date: [January 14, 2022, 6:06pm UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/16 "2022-01-14T18:06:25Z")
This looks like a registrar issue.
[https://forum.infinityfree.com/search?q=aruba](https://forum.infinityfree.com/search?q=aruba)
> [@Problem with ns servers](https://forum.infinityfree.com/t/problem-with-ns-servers/15187):
>
> hello, my website domain is: www.freefilmreview.it i had already used infinity free with another domain and i sussefully added name servers: [ns2.epizy.com](http://ns2.epizy.com)[ns1.epizy.com](http://ns1.epizy.com) but this time, with the same domain register : aruba.it i had this problem: the upper problem in red means in english: The NameServers entered are not valid, you can check them via the page [http://dns-check.nic.it](http://dns-check.nic.it) i checked that website, which they mention and i see the servers are not working try it Pl…
Work with your registrar.
If they cannot resolve it, get a refund ASAP
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### Author:  [@anon39730101](https://forum.infinityfree.com/u/anon39730101)
#### Post date: [January 15, 2022, 9:46am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/17 "2022-01-15T09:46:51Z")
Hi, the register told me this
can you give me the dns records?
in order to be able to point the domain [wolf-agencyitalia.com](http://wolf-agencyitalia.com) towards the InfityFree provider, the DNS records must be provided for the pointing.
After having recovered them, I invite you to attach them in response to the following request for assistance in order to be able to provide you with support regarding their insertion.
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### Author:  [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)
#### Post date: [January 15, 2022, 9:51am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/18 "2022-01-15T09:51:21Z")
you can send them the A record with the server IP from the client area.
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### Author:  [@anon39730101](https://forum.infinityfree.com/u/anon39730101)
#### Post date: [January 15, 2022, 11:08am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/19 "2022-01-15T11:08:31Z")
I’m sorry but I can’t understand much
I’m a novice, could you explain better where to find them please?
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### Author:  [@anon39730101](https://forum.infinityfree.com/u/anon39730101)
#### Post date: [January 15, 2022, 11:13am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/20 "2022-01-15T11:13:03Z")
I found the two cname (?)
[ns1.epizy.com](http://ns1.epizy.com)
[ns2.epizy.com](http://ns2.epizy.com)
but not the connected ip addresses
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### Author:  [@jaikrishna.t](https://forum.infinityfree.com/u/jaikrishna.t)
#### Post date: [January 15, 2022, 11:16am UTC](https://forum.infinityfree.com/t/problemi-di-connessione-del-dominio/56836/21 "2022-01-15T11:16:13Z")
Send them this:
Record Type **A** , Hostname = @ or [wolf-agencyitalia.com](http://wolf-agencyitalia.com), IPv4 Destination (Server IP) = (your server ip)
Your server IP will be in the client area and something like this under the account details section.
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