Problem with receiveing emails in roundcube.

Hello,
I’ve created an account and i’m trying to receive an email in my “hostmaster@” email and i can’t get anything.

I can send emails, but i do not receive.

Any ideas on what’s happening?!

@Petgee_com said:
Hello,
I’ve created an account and i’m trying to receive an email in my “hostmaster@” email and i can’t get anything.

I can send emails, but i do not receive.

Any ideas on what’s happening?!

Hi,
Have you read the KB already??
https://infinityfree.net/support/unable-to-receive-email/

Also if you enabled Cloudflare on vPanel (Control Panel) then that’s the problem, the vPanel Cloudflare integration will stop incoming emails.

Yes, i’ve read it and for the both of your recommendations i will say “no” that’s not the problem…

I have both mx registered and cloudflare disabled

@Petgee_com said:
Yes, i’ve read it and for the both of your recommendations i will say “no” that’s not the problem…

I have both mx registered and cloudflare disabled

Do other email addresses work (and is it a problem specifically with the hostmaster address) or are they broken as well (and the entire domain cannot receive email).

@Admin said:

@Petgee_com said:
Yes, i’ve read it and for the both of your recommendations i will say “no” that’s not the problem…

I have both mx registered and cloudflare disabled

Do other email addresses work (and is it a problem specifically with the hostmaster address) or are they broken as well (and the entire domain cannot receive email).

No, i have 3 different email domains (info, admon and hostmaster" and none of them work…

admin*

Yes, there is a known email issue: https://forum.infinityfree.com/discussion/comment/18713/#Comment_18713

@Admin said:
Yes, there is a known email issue: https://forum.infinityfree.com/discussion/comment/18713/#Comment_18713

Thanks for the fast response!
Ok so you will post an update when everything will work properly!?