Problem receiving emails from [email protected]

Hosting Support
1

Hi, I don’t know where else to put this. I’ve tried to send a message to admin, but that didn’t work.

I have not received the last 3 emails from [email protected]
Instead I got a message telling me:

An email sent to you from [email protected] was bounced by your mailbox.
This is usually because your mailbox service thinks the email is spam.

I tried to set up an exception for this address, but it did not work. So I contacted my email provider and got this answer:

The email from @forum.infinityfree.com has triggered multiple spam and phishing indicators. To ensure the security of all accounts, our system has rejected emails of this nature.

While we are unable to disclose specific details, we can provide some general information that may be helpful.

Common reasons for rejection include:

  1. The email contains links whose URL domain and/or IP address may be listed on one or more global blocklists.
  2. The email may include one or more URLs with incorrect HTTP or HTTPS formatting.
  3. The email body contains multiple elements resembling those found in other spam messages we have identified.

We kindly request that you report this issue to the sender’s IT. Their technical team should investigate the underlying spam and global blocklist concerns.

Please note that emails rejected for these security reasons cannot be bypassed using User Filters or Allow Lists.

Can you please look into this issue. Thanks.

(PS: What happened to the ‘Preview Post’ option here?)

2

This sounds like a problem you’d need to raise with your mail provider.

End of the day, its your email provider that are rejecting the email, not InfinityFree.

It COULD be that the SPF, DKIM and DMARC records need updating. But that’s unlikely.

As for previewing your post, there’s a button top left of the editor that looks like this:
imageor image

If you click that, it’ll change between markdown and rich text mode. In Markdown, you get the preview panel to the right. (Or below on mobile)

3

Thanks. I see the button now.

As you can see in my post above, that is exactly what I did. And my email provider says:

We kindly request that you report this issue to the sender’s IT. Their technical team should investigate the underlying spam and global blocklist concerns.

The strange thing is that I actually did get the notification of your post reply this time. The mind boggles.

4

Apologies, somehow I completely missed that.

Will have to wait till admin is on, so he can have a proper look for you

5

No problem.
Again, the notification for your reply came through. Maybe somebody somewhere fixed something already.

6

To make one thing very clear: spam filtering is done by the receiving email provider, not the sending email provider. Whether a message is flagged as spam is entirely up to the discretion of the receiving email provider, and while there things a sender can do to make their messages appear more trustworthy, the final decision is always on the receiving end.

As for appearing trustworthy, we pretty much do all we can already. A quick test with mail-tester.com shows a perfect 10/10 score for messages from the forum, so there are no obvious issues on our end:

However, the explanation from your email provider suggests that one of our email provider’s IP address was found in a blocklist. While that’s definitely a possibility, without knowing the IP address of the message and the blocklist it was found on, there is nothing actionable for us here.

Please also note that we do not manage this directly. We use an external email provider to send messages, as well as deal with IP address blacklisting issues. If one of their IP addresses was blocked, then they should know about that and remove the IP address from rotation.

7

I wasn’t complaining. I was just concerned that I didn’t receive three emails in a row from [email protected] and don’t know what they were about. Also the fact that I was told that they were bounced by my mailbox may result in infinityfree.com removing my email address if it was to happen continuously.
But since I got all the post reply notifications now, maybe the issue has been resolved anyway.

8

I checked our email logs and I do not see any bounces on my end.

However, I do see that you’re using SimpleLogin. If so, it’s possible that SimpleLogin accepts the email but is unable to forward it to the destination email account.

Going back to your original post, you say you “got a message” telling you that? Who or what actually gave you that message? Was it SimpleLogin?

If so, the entire IP blocklist thing I referred to before is irrelevant because it’s the deliver from SimpleLogin to your email account that’s failing. There is absolutely nothing we can see or do for that part, all we can see is that the email is being handed over successfully to the email address that’s configured on our end.

9

Thanks for looking into it. You are right, it was SimpleLogin that told me that the email was bounced by my mailbox. I will go back to SimpleLogin and my email provider with it for clarification, since the problem appears to be with them.