Problem in webmail service after adding the domain to infinityfree

Website URL

Error Message

The problem is that after adding the domain name by adding the nameservers to my domainname provider. i lost the access to my email platform and it’s a parked domain now, it was working before adding the domain to infinityfree.

Other Information

url to the webmail service

Well, that’s to be expected. Since your domain is using InfinityFree’s nameservers the DNS management is done by InfinityFree, and there is no “webmail” subdomain or record here, because you haven’t added one (and InfinityFree does not provide an email service).

From what you wrote I can guess that you were using a webmail service provided by your domain provider, so the best way to approach this would be to ask them how you can configure a webmail record that points to their email service.


Thanks for explaining, i’ll contact them


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