### Author:  [@FouadWre](https://forum.infinityfree.com/u/FouadWre)
#### Post date: [April 1, 2024, 4:56am UTC](https://forum.infinityfree.com/t/problem-create-new-file/91800/1 "2024-04-01T04:56:43Z")
### Website URL
(please specify the URL of the site on which you are experiencing the problem)
### Error Message
(please share the FULL error message you see, if applicable)
### Other Information
(other information and details relevant to your question)
please fix problem ftp for create new file Domain epiz\_33262247
---
### Author:  [@KangJL](https://forum.infinityfree.com/u/KangJL)
#### Post date: [April 1, 2024, 6:38am UTC](https://forum.infinityfree.com/t/problem-create-new-file/91800/2 "2024-04-01T06:38:18Z")
Please write clearly. What issue are you facing? Providing account name is not enough
---
### Author:  [@FouadWre](https://forum.infinityfree.com/u/FouadWre)
#### Post date: [April 2, 2024, 2:21am UTC](https://forum.infinityfree.com/t/problem-create-new-file/91800/3 "2024-04-02T02:21:43Z")
When I create a new file in File Manager, I get an error message saying \<\\>
---
### Author:  [@FouadWre](https://forum.infinityfree.com/u/FouadWre)
#### Post date: [April 2, 2024, 2:26am UTC](https://forum.infinityfree.com/t/problem-create-new-file/91800/4 "2024-04-02T02:26:31Z")
After the error appeared, as I told you, I did not find the new file and nothing appears
I have 3 accounts. The first does not show any problem, but the second and third have the problem whenever I create a new file
My accounts are in order
epiz\_32088017 ✅
epiz\_33074720 ❌
epiz\_33262247 ❌
---
### Author:  [@KangJL](https://forum.infinityfree.com/u/KangJL)
#### Post date: [April 2, 2024, 4:09am UTC](https://forum.infinityfree.com/t/problem-create-new-file/91800/5 "2024-04-02T04:09:35Z")
Have you tried using Filezilla?
---
### Author:  [@FouadWre](https://forum.infinityfree.com/u/FouadWre)
#### Post date: [April 2, 2024, 6:03am UTC](https://forum.infinityfree.com/t/problem-create-new-file/91800/6 "2024-04-02T06:03:09Z")
No,
I am a programmer and I use it for API requests and it works well…but for 3 days I have been suffering from the problem. It has crashed and the error appears as I told you, so I tried it on the site manually as well and the same problem.
What is the solution ?
---
### Author:  [@KangJL](https://forum.infinityfree.com/u/KangJL)
#### Post date: [April 2, 2024, 6:32am UTC](https://forum.infinityfree.com/t/problem-create-new-file/91800/7 "2024-04-02T06:32:01Z")
> [@FouadWre](#):
>
> I use it for API requests
Read this?
> [@Ensuring only web browsers can access your website](https://forum.infinityfree.com/docs?topic=49353):
>
> InfinityFree is a website hosting service. That means that the hosting accounts we provided are intended for hosting websites. Websites contain pages that are accessed through web browsers. InfinityFree is not intended to be used for file sharing, API hosting, database hosting or background tasks/tools. To help enforce this, free hosting enforces a security system that makes sure that anyone trying to access your website is using a normal web browser. This is done by checking whether the web br…
---
### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [April 2, 2024, 10:59am UTC](https://forum.infinityfree.com/t/problem-create-new-file/91800/8 "2024-04-02T10:59:53Z")
I checked epiz\_33074720 and was able to create files there without any issues.
However, I only tested the htdocs folder, which does not seem to have any files uploaded yet. You do appear to have files uploaded outside of the htdocs folder. This is not supposed to be possible, but was possible, for a time. But it seems that this issue was fixed now.
Please remember that we provide a _website_ hosting service, and that any files located outside of your htdocs folders are unreachable to your website. So there is no reason to ever create or upload any files outside the htdocs folders for any _legitimate_ use case. And uploading files for document/file/media backup/storage/sharing is not a legitimate use case.
---
### Author:  [@FouadWre](https://forum.infinityfree.com/u/FouadWre)
#### Post date: [April 2, 2024, 9:16pm UTC](https://forum.infinityfree.com/t/problem-create-new-file/91800/9 "2024-04-02T21:16:59Z")
The site became very boring and my friends started canceling it
It has a lot of errors, now there is a new error, which is when I add a new file, it appears, and then after I log in again, I do not find any trace of it.
Why is the problem not fixed?
---
### Author:  [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [April 2, 2024, 9:25pm UTC](https://forum.infinityfree.com/t/problem-create-new-file/91800/10 "2024-04-02T21:25:57Z")
This?
> [@Why are my files deleted after uploading them](https://forum.infinityfree.com/t/why-are-my-files-deleted-after-uploading-them/49310):
>
> Sometimes, when you upload a file, the upload is completed but the file is deleted immediately afterwards. This is usually caused by one of the following issues: The file is not in a htdocs folder All websites files must be uploaded to either the main htdocs folder, or to the domain specific htdocs folder (like example.com/htdocs). You cannot upload files to other directories on your account. If you try to create or upload files anywhere else, they will be deleted automatically. The file type…
---
### Author:  [@FouadWre](https://forum.infinityfree.com/u/FouadWre)
#### Post date: [April 2, 2024, 9:43pm UTC](https://forum.infinityfree.com/t/problem-create-new-file/91800/11 "2024-04-02T21:43:44Z")
It has become very boring and makes many errors. I have been using it for two years and have never had such an error appear
Unfortunately, it should no longer be used now. We will look for another site
---
### Author:  [@KangJL](https://forum.infinityfree.com/u/KangJL)
#### Post date: [April 3, 2024, 2:18am UTC](https://forum.infinityfree.com/t/problem-create-new-file/91800/12 "2024-04-03T02:18:05Z")
> [@FouadWre](#):
>
> What is the solution ?
> [@FouadWre](#):
>
> Why is the problem not fixed?
Can you read?
> [@Why are my files deleted after uploading them](https://forum.infinityfree.com/t/why-are-my-files-deleted-after-uploading-them/49310):
>
> Sometimes, when you upload a file, the upload is completed but the file is deleted immediately afterwards. This is usually caused by one of the following issues: The file is not in a htdocs folder All websites files must be uploaded to either the main htdocs folder, or to the domain specific htdocs folder (like example.com/htdocs). You cannot upload files to other directories on your account. If you try to create or upload files anywhere else, they will be deleted automatically. The file type…
> [@Problem Create New File](https://forum.infinityfree.com/t/problem-create-new-file/91800/8):
>
> I checked epiz\_33074720 and was able to create files there without any issues. However, I only tested the htdocs folder, which does not seem to have any files uploaded yet. You do appear to have files uploaded outside of the htdocs folder. This is not supposed to be possible, but was possible, for a time. But it seems that this issue was fixed now. Please remember that we provide a website hosting service, and that any files located outside of your htdocs folders are unreachable to your websit…
> [@FouadWre](#):
>
> We will look for another site
Good luck
---
### Author:  [@system](https://forum.infinityfree.com/u/system)
#### Post date: [April 10, 2024, 2:19am UTC](https://forum.infinityfree.com/t/problem-create-new-file/91800/13 "2024-04-10T02:19:02Z")
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.