# Problem connecting to FTP

**URL:** <https://forum.infinityfree.com/t/problem-connecting-to-ftp/101974>\
**Category:** Hosting Support\
**Created:** [November 21, 2024, 10:53pm UTC](https://forum.infinityfree.com/t/problem-connecting-to-ftp/101974 "2024-11-21T22:53:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ziorock](https://forum.infinityfree.com/letter_avatar/ziorock/32/5_5575768a8748004e209b776fc1b2916d.png) [@ziorock](https://forum.infinityfree.com/u/ziorock)\
**Post date:** [November 21, 2024, 10:53pm UTC](https://forum.infinityfree.com/t/problem-connecting-to-ftp/101974/1 "2024-11-21T22:53:05Z")

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I am unable to connect to my FTP using both Core FTP LE and WinSCP

Website URL: [https://christinajtaylorphd.com](https://christinajtaylorphd.com)

Error Message on Core FTP LE:  
Welcome to Core FTP, release ver 2.2, build 1960 (x64) – © 2003-2020  
WinSock 2.0  
Mem – 8,259,556 KB, Virt – 137,438,953,344 KB  
Started on Thursday November 21, 2024 at 16:32:PM  
Resolving [ftpupload.net](http://ftpupload.net)…  
Connect socket #1908 to 192.168.4.1, port 21…  
Can’t establish connection → [ftpupload.net:21](http://ftpupload.net:21) @ Thu Nov 21 16:32:39 2024 (0-5)

Error Message on WinSCP:  
Timeout detected. (control connection)  
Connection failed.

I’ve been having this problem during the last two days. I would appreciate any help you can provide me.

Thank you very much!

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**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\
**Post date:** [November 21, 2024, 10:53pm UTC](https://forum.infinityfree.com/t/problem-connecting-to-ftp/101974/2 "2024-11-21T22:53:36Z")

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> [@ziorock](#):
>
> 192.168.4.1

That’s an internal IP address, so your router is preventing you from making the connection.

See:

> [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307):
>
> Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [November 28, 2024, 10:54pm UTC](https://forum.infinityfree.com/t/problem-connecting-to-ftp/101974/3 "2024-11-28T22:54:38Z")

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