# Problem adding records

**URL:** <https://forum.infinityfree.com/t/problem-adding-records/44280>\
**Category:** Hosting Support\
**Created:** [April 22, 2021, 7:06pm UTC](https://forum.infinityfree.com/t/problem-adding-records/44280 "2021-04-22T19:06:02Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![OverloadedTech](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/overloadedtech/32/18603_2.png) [@OverloadedTech](https://forum.infinityfree.com/u/OverloadedTech)\
**Post date:** [April 22, 2021, 7:06pm UTC](https://forum.infinityfree.com/t/problem-adding-records/44280/1 "2021-04-22T19:06:02Z")

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When i try to add a record (MX) he gives me this error  
What can i do?  
 ![Cattura](https://forum-cdn.infinityfree.net/original/2X/c/c764ce6036ab436decfcd73ac0739a552c7ca844.png)

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<div class="post-metadata">

**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\
**Post date:** [April 22, 2021, 7:09pm UTC](https://forum.infinityfree.com/t/problem-adding-records/44280/2 "2021-04-22T19:09:20Z")

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Can you screenshot the entire screen please?

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<div class="post-metadata">

**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\
**Post date:** [April 22, 2021, 7:22pm UTC](https://forum.infinityfree.com/t/problem-adding-records/44280/5 "2021-04-22T19:22:27Z")

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Ok, can you take another with the MX record your are trying to add (immediately before this error)?

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<div class="post-metadata">

**Author:** ![OverloadedTech](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/overloadedtech/32/18603_2.png) [@OverloadedTech](https://forum.infinityfree.com/u/OverloadedTech)\
**Post date:** [April 22, 2021, 7:26pm UTC](https://forum.infinityfree.com/t/problem-adding-records/44280/7 "2021-04-22T19:26:52Z")

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Here is it

 ![InkedCattura_LI](https://forum-cdn.infinityfree.net/original/2X/6/64fa40c1988df1ba19635a3b702ac7146cef4562.jpeg)

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<div class="post-metadata">

**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\
**Post date:** [April 23, 2021, 2:44am UTC](https://forum.infinityfree.com/t/problem-adding-records/44280/8 "2021-04-23T02:44:23Z")

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Dun think will work on free subdomain. You need custom domain

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<div class="post-metadata">

**Author:** ![OverloadedTech](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/overloadedtech/32/18603_2.png) [@OverloadedTech](https://forum.infinityfree.com/u/OverloadedTech)\
**Post date:** [April 23, 2021, 5:44am UTC](https://forum.infinityfree.com/t/problem-adding-records/44280/9 "2021-04-23T05:44:47Z")

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Ok ☹

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<div class="post-metadata">

**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\
**Post date:** [April 23, 2021, 11:51am UTC](https://forum.infinityfree.com/t/problem-adding-records/44280/10 "2021-04-23T11:51:00Z")

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It should work on subdomains.

Please try entering the MX record without the period at the end. And double check that there are no space characters before, after or in between the MX record.

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<div class="post-metadata">

**Author:** ![OverloadedTech](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/overloadedtech/32/18603_2.png) [@OverloadedTech](https://forum.infinityfree.com/u/OverloadedTech)\
**Post date:** [April 24, 2021, 9:54pm UTC](https://forum.infinityfree.com/t/problem-adding-records/44280/13 "2021-04-24T21:54:32Z")

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Ok, I’ll try so I’ll let you know

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<div class="post-metadata">

**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [May 9, 2021, 9:54pm UTC](https://forum.infinityfree.com/t/problem-adding-records/44280/14 "2021-05-09T21:54:38Z")

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