# Png files failed to upload using ftp **URL:** \ **Category:** Hosting Support\ **Created:** [January 28, 2024, 7:11am UTC](https://forum.infinityfree.com/t/png-files-failed-to-upload-using-ftp/89237 "2024-01-28T07:11:15Z")\ **Posts on this page:** 1\ **Showing post:** 6
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [January 29, 2024, 3:53pm UTC](https://forum.infinityfree.com/t/png-files-failed-to-upload-using-ftp/89237/6 "2024-01-29T15:53:04Z")
> [@spyshow](#): > > |Command:|PASV| > |Response:|227 Entering Passive Mode (185,27,134,11,68,118)| > |Trace:|Binding data connection source IP to control connection source IP 10.2.0.2| > |Command:|STOR class.validation.test.dbonly.iswordpress.php| > |Response:|421 Timeout| This seems that FTP is breaking at the point it’s switching to passive mode. Passive mode is good for almost all clients. However, some routers try to be “smart” and will try to “fix” FTP, and end up breaking it completely because of this. This article has a few methods that may help: > [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307): > > Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in… The FTP ALG section in the article would be the best way to solve it. Alternatively, you could try to connect over a VPN instead to bypass your router messing with the FTP connection. * * * Also: > [@spyshow](#): > > |Status:|Plain FTP is insecure. Please switch to FTP over TLS.| I completely agree. Please configure [FileZilla](https://filezilla-project.org/download.php?type=client) to use “FTP over Explicit TLS” instead. You can configure this from the Site Manager (found under the File menu in the top bar). The Quickconnect will try to determine the best setting by default, which should be explicit TLS. But if there is a router or firewall in between that’s hijacking your FTP connection, your FTP connection may not be secure. --- _[View the full topic](https://forum.infinityfree.com/t/png-files-failed-to-upload-using-ftp/89237)._