# Not online **URL:** \ **Category:** Hosting Support\ **Created:** [January 22, 2022, 1:24pm UTC](https://forum.infinityfree.com/t/not-online/57199 "2022-01-22T13:24:33Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![anon86647854](https://forum.infinityfree.com/letter_avatar/anon86647854/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon86647854](https://forum.infinityfree.com/u/anon86647854)\ **Post date:** [January 22, 2022, 1:24pm UTC](https://forum.infinityfree.com/t/not-online/57199/1 "2022-01-22T13:24:33Z")
epiz\_30741898 ### Error Message This site can’t be reached I changed my domain nameservers to [ns1.epizy.com](http://ns1.epizy.com) and [ns2.epizy.com](http://ns2.epizy.com) but still my domain doesn’t work please help (My domain is a .com domain) ---
**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\ **Post date:** [January 22, 2022, 1:32pm UTC](https://forum.infinityfree.com/t/not-online/57199/2 "2022-01-22T13:32:20Z")
We can’t help you if you don’t provide information. - What is the specific error? - What is the URL? - Have you cleared your cache? ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [January 22, 2022, 1:59pm UTC](https://forum.infinityfree.com/t/not-online/57199/3 "2022-01-22T13:59:03Z")
> [@anon86647854](#): > > nameservers to [ns1.epizy.com](http://ns1.epizy.com) and [ns2.epizy.com](http://ns2.epizy.com) but still my domain doesn’t work Since you did not provide enough info, maybe registrar issue? ---
**Author:** ![anon86647854](https://forum.infinityfree.com/letter_avatar/anon86647854/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon86647854](https://forum.infinityfree.com/u/anon86647854)\ **Post date:** [January 22, 2022, 2:06pm UTC](https://forum.infinityfree.com/t/not-online/57199/4 "2022-01-22T14:06:27Z")
The url is supposed to be [http://recordrocks.com](http://recordrocks.com) (I’ll wait 76 more hours) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [January 22, 2022, 2:11pm UTC](https://forum.infinityfree.com/t/not-online/57199/5 "2022-01-22T14:11:41Z")
Take note > [@Why isn't my domain working yet?](https://forum.infinityfree.com/t/when-will-my-domain-name-start-working/49237): > > You’ve just added your domain to InfinityFree or changed your nameservers, but when you visit your domain, you’re seeing a “DNS Resolution Error” page, an error message, or your old website instead of your new hosting account. This is completely normal and happens because of something called DNS caching. How long should I wait? Most domains start working within 24 hours. However, it can take up to 72 hours for your domain to work for everyone around the world. This timing depends on factors out… ---
**Author:** ![anon86647854](https://forum.infinityfree.com/letter_avatar/anon86647854/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon86647854](https://forum.infinityfree.com/u/anon86647854)\ **Post date:** [January 22, 2022, 7:59pm UTC](https://forum.infinityfree.com/t/not-online/57199/6 "2022-01-22T19:59:45Z")
Ok now it says "This site doesn’t work (Error 500) ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [January 22, 2022, 9:37pm UTC](https://forum.infinityfree.com/t/not-online/57199/7 "2022-01-22T21:37:02Z")
I see a white screen. What is it supposed to show? ---
**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\ **Post date:** [January 22, 2022, 10:09pm UTC](https://forum.infinityfree.com/t/not-online/57199/8 "2022-01-22T22:09:51Z")
@anon86647854 > [@Http error 500](https://forum.infinityfree.com/t/http-error-500/49352): > > When trying to access your website, you may see a page which returns the status code “500”. In Google Chrome, you’ll see a page with the error code HTTP ERROR 500. There are typically two reasons which can cause this error: The PHP code has crashed. The .htaccess file contains invalid rules. Here are some things you can try to debug and fix this. Fixing crashing PHP code A HTTP ERROR 500 simply tells you that the PHP code has crashed, but gives no information as to why it has crashed. Gett… ---
**Author:** ![anon86647854](https://forum.infinityfree.com/letter_avatar/anon86647854/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon86647854](https://forum.infinityfree.com/u/anon86647854)\ **Post date:** [January 23, 2022, 8:14am UTC](https://forum.infinityfree.com/t/not-online/57199/9 "2022-01-23T08:14:53Z")
An online shop (PrestaShop) When I try the website through a subdomain it takes a bit of time to load but that’s because it is 361.1 mb in the softaculous store. ---
**Author:** ![anon86647854](https://forum.infinityfree.com/letter_avatar/anon86647854/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon86647854](https://forum.infinityfree.com/u/anon86647854)\ **Post date:** [January 23, 2022, 8:31am UTC](https://forum.infinityfree.com/t/not-online/57199/12 "2022-01-23T08:31:31Z")
Ok now it just has the classic 404 page lol ---
**Author:** ![anon86647854](https://forum.infinityfree.com/letter_avatar/anon86647854/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon86647854](https://forum.infinityfree.com/u/anon86647854)\ **Post date:** [January 23, 2022, 10:13am UTC](https://forum.infinityfree.com/t/not-online/57199/13 "2022-01-23T10:13:06Z")
So how do I fix it? ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [January 23, 2022, 11:53am UTC](https://forum.infinityfree.com/t/not-online/57199/14 "2022-01-23T11:53:27Z")
I just checked your site, but it seems to be working fine from here. Can you please clear your browser cache and check again? ---
**Author:** ![anon86647854](https://forum.infinityfree.com/letter_avatar/anon86647854/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon86647854](https://forum.infinityfree.com/u/anon86647854)\ **Post date:** [January 23, 2022, 7:34pm UTC](https://forum.infinityfree.com/t/not-online/57199/15 "2022-01-23T19:34:49Z")
It looks fine because for a TEMPORARY basis, I have to use GitHub pages and a stupid static version. Do you guys have like a CNAME or any otherDNS record instead of nameservers because nameservers don’t really work ---
**Author:** ![anon86647854](https://forum.infinityfree.com/letter_avatar/anon86647854/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon86647854](https://forum.infinityfree.com/u/anon86647854)\ **Post date:** [January 23, 2022, 7:49pm UTC](https://forum.infinityfree.com/t/not-online/57199/16 "2022-01-23T19:49:51Z")
Like an A record or smth ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [January 23, 2022, 7:52pm UTC](https://forum.infinityfree.com/t/not-online/57199/17 "2022-01-23T19:52:22Z")
The nameservers work just fine. In fact, you have not even set them up yet. You need to set up the nameservers to [ns1.epizy.com](http://ns1.epizy.com) and [ns2.epizy.com](http://ns2.epizy.com), then _wait_ 72 hours for changes to take effect. ![image](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/7/0/70896e3745d38e7c33d00859780b6cacb6d0ef18.jpeg) > [@What is DNS propagation](https://forum.infinityfree.com/t/what-is-dns-propagation/49235): > > You’ve added a new domain name to your account, just changed your nameservers or recently modified some DNS settings. However, they aren’t working yet. You’ve discovered already that it’s not working yet because of something called “DNS Propagation”. But what does that mean? Introduction to DNS Before you can understand how DNS Propagation works, you need to understand how DNS itself works. So let’s start with that. Servers on the internet are identified by a set of numbers called an IP addres… And to answer your question, no. You must set the nameservers to add your domain to your account. ---
**Author:** ![anon86647854](https://forum.infinityfree.com/letter_avatar/anon86647854/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon86647854](https://forum.infinityfree.com/u/anon86647854)\ **Post date:** [January 23, 2022, 7:53pm UTC](https://forum.infinityfree.com/t/not-online/57199/18 "2022-01-23T19:53:08Z")
I set them up earlier but I removed them because it didn’t work ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [January 23, 2022, 7:54pm UTC](https://forum.infinityfree.com/t/not-online/57199/19 "2022-01-23T19:54:10Z")
Don’t remove them. DNS changes can take time to sync. Set the nameservers back, and don’t touch them. After 72 hours (~3days) you will be able to add the domain to your account. The more you add and remove and change them, the longer it will take. Read the article I linked above to learn more. ---
**Author:** ![anon86647854](https://forum.infinityfree.com/letter_avatar/anon86647854/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon86647854](https://forum.infinityfree.com/u/anon86647854)\ **Post date:** [January 23, 2022, 7:55pm UTC](https://forum.infinityfree.com/t/not-online/57199/20 "2022-01-23T19:55:22Z")
#### Bad news I cannot change them back right now because of GoDaddy 5 OTP a week thingamabob ---
**Author:** ![lovebug](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/lovebug/32/57624_2.png) [@lovebug](https://forum.infinityfree.com/u/lovebug)\ **Post date:** [January 24, 2022, 12:19am UTC](https://forum.infinityfree.com/t/not-online/57199/21 "2022-01-24T00:19:40Z")
it looks like its working (for me anyway) but may take a little longer for all name servers to sync up ![image](https://forum-cdn.infinityfree.net/original/3X/d/e/de69c194a4876892cabe193cd1fca7c0e091a9c1.jpeg) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [January 24, 2022, 5:31am UTC](https://forum.infinityfree.com/t/not-online/57199/22 "2022-01-24T05:31:40Z")
> [@anon86647854](#): > > Bad news > I cannot change them back In order to use IF, you need to set to correct nameservers. ![image](https://forum-cdn.infinityfree.net/original/3X/5/3/530e051e1092dbfdad241626fad640e5e1dcc121.png) Obviously you did not do so. Please set > [@Greenreader9](#): > > to [ns1.epizy.com](http://ns1.epizy.com) and [ns2.epizy.com](http://ns2.epizy.com), then _wait_ 72 hours for changes to take effect. as @Greenreader9 had stated [Next page](https://forum.infinityfree.com/t/not-online/57199.md?page=2)