Not able to access File Manager

Whenever I try to access the File Manager it shows a pop up to login. Even after entering the correct credentials, I am not able to access the file manager.

The error it shows is: FTP connection to host failed.

The pop up box which appears :

This seems to be a large issue, i have this issue too where my connection times out as below;

Status: Resolving address of
Status: Connecting to…
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry…

A few people seem to be unable to connect.

This looks like it is a server problem. If so, then @Admin would probably be the best person to answer the this question.

From IFastNet I got the response detailing the ftp;

There is a known issue with FTP/File manager, please allow a few hours for this to be resolved.

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which password should be given there ? cpanel password or infinity free one?
And what should be given in initial directory ! Plzz let me knowww !!!

Sorry! In your InfinityFree Control Panel, you should have a section saying FTP username and password like below;

Click show/hide and use the ftp manager with the credentials, your directory should be /

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Thank You So much !!! But i still cant access

yes, that is due to the FTP error, as the server is expiriencing some issues!

But at least you know what to do when it is working!


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Thnxx Man !! :smile:

No problem! Remeber to mark this as solved!

I can see that my site is online but it is just the FTP which is giving the problem.
Hope it will be resolved soon

There’s a known issue with the ftp manager. Please wait until Admin will announce the next update.

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