new account control panel

I’m unable to connect to the control panel of my new subdomain account.
every time i click the control panel icon, the page “VP Login” gives me an error. is there anything i can do about it?

I don’t know what you can do about it, it depends.

You say it gives you “an error”? What’s the error? What does it say?

it depends on what???
its simply that i’m not able to open the page, and it doesn’t matter if i use my laptop or my mobile or my pc, and it’s the same for all browsers.
chrome: “ERR_CONNECTION_CLOSED”
edge and mozilla firefoz doesn’t work neither.

Well, it depends on the error you get. ERR_CONNECTION_CLOSED is a specific error meaning that your computer cannot setup a connection to the server on cpanel.epizy.com. That helps narrow down the possible causes a lot.

The control panel is working fine for me here. And given how the problem persists on all your devices, my first thought is that your ISP is blocking access to our servers.

Can you please get a traceroute of the connection between you and the control panel and post the results here? You can read how to do a traceroute on Windows here: How to Use TRACERT to Troubleshoot TCP/IP Problems in Windows - Microsoft Support