My website just got suspended for no reason

Username (e.g. epiz_XXX) or Website URL

Error Message

(please share the FULL error message you see)

Other Information

I already contacted support. I just wanted some help from the community. Is this an accidental ban? I was just trying to include a recaptcha script to a page and suddently got banned. What should I do?
(other information and details relevant to your question)

They just sent me this

Thank you for contacting.

The following files uploaded are not allowed on a free hosting plan and have been removed:


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You may continue to use your free hosting account now.

Please allow 10 minutes for account to be online and log out of your cPanel.

Best regards

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  1. Click upgrade plan link/icon in your free hosting cPanel or visit

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Staff wrote at 2022-08-16 14:08 (3 minutes ago)

I don’t know what they are talking about

They said i uploaded a landing page. Anyways, they unsuspended me.

No idea. You need to ask support.

What the client area tells you to do: submit a ticket.

Then ask them.


When dealing with permanent suspensions InfinityFree does not handle those so creating a post on a community driven forum will not help. However, next time submit a ticket and ask there.


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