# My website is closed, help

**URL:** <https://forum.infinityfree.com/t/my-website-is-closed-help/30836>\
**Category:** Hosting Support\
**Created:** [May 29, 2020, 9:25am UTC](https://forum.infinityfree.com/t/my-website-is-closed-help/30836 "2020-05-29T09:25:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![anon20619256](https://forum.infinityfree.com/letter_avatar/anon20619256/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon20619256](https://forum.infinityfree.com/u/anon20619256)\
**Post date:** [May 29, 2020, 9:25am UTC](https://forum.infinityfree.com/t/my-website-is-closed-help/30836/1 "2020-05-29T09:25:36Z")

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Can you help in a closed situation for about 6-7 hours due to a situation where I don’t know the reason of my website?

website : [https://quartiy.ga](https://quartiy.ga)

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**Author:** ![anon12561907](https://forum.infinityfree.com/letter_avatar/anon12561907/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon12561907](https://forum.infinityfree.com/u/anon12561907)\
**Post date:** [May 29, 2020, 9:30am UTC](https://forum.infinityfree.com/t/my-website-is-closed-help/30836/2 "2020-05-29T09:30:04Z")

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Hi, please take a look at this:

> [@Websites and FTP down for some accounts, file manager issues](https://forum.infinityfree.com/t/websites-and-ftp-down-for-some-accounts-file-manager-issues/30793/1):
>
> Since around 15:45 UTC today, we’re experiencing an outage on the free hosting platform. Some accounts are affected by this issue. If your website is affected, you’ll see errors like: The connection has timed out Error 522 - Connection Timed Out ERR\_CONNECTION\_TIMED\_OUT FTP access also seems to be down for these accounts and, by extension, the file managers too. As far as I can tell, you’re affected by this issue if your website is hosted one of the following IP addresses: 185.27.134.221 1…

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<div class="post-metadata">

**Author:** ![anon20619256](https://forum.infinityfree.com/letter_avatar/anon20619256/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon20619256](https://forum.infinityfree.com/u/anon20619256)\
**Post date:** [May 29, 2020, 9:30am UTC](https://forum.infinityfree.com/t/my-website-is-closed-help/30836/3 "2020-05-29T09:30:56Z")

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thank you for answering

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [June 13, 2020, 9:30am UTC](https://forum.infinityfree.com/t/my-website-is-closed-help/30836/4 "2020-06-13T09:30:59Z")

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