# My site is unreachable - please help me **URL:** \ **Category:** Hosting Support\ **Created:** [February 24, 2023, 8:11am UTC](https://forum.infinityfree.com/t/my-site-is-unreachable-please-help-me/72795 "2023-02-24T08:11:06Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![luxurysar](https://forum.infinityfree.com/letter_avatar/luxurysar/32/5_5575768a8748004e209b776fc1b2916d.png) [@luxurysar](https://forum.infinityfree.com/u/luxurysar)\ **Post date:** [February 24, 2023, 8:11am UTC](https://forum.infinityfree.com/t/my-site-is-unreachable-please-help-me/72795/1 "2023-02-24T08:11:07Z")
### epiz\_31643078 website ### safari non può aprire la pagina perché non riesce a stabilire una connessione sicura ### Other Information (other information and details relevant to your question) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [February 24, 2023, 8:56am UTC](https://forum.infinityfree.com/t/my-site-is-unreachable-please-help-me/72795/2 "2023-02-24T08:56:46Z")
`Translated to English` “safari cannot open the page because it cannot establish a secure connection” Welcome, this is an English forum. Please post in English or use a translator. What is the domain? ---
**Author:** ![luxurysar](https://forum.infinityfree.com/letter_avatar/luxurysar/32/5_5575768a8748004e209b776fc1b2916d.png) [@luxurysar](https://forum.infinityfree.com/u/luxurysar)\ **Post date:** [February 24, 2023, 8:59am UTC](https://forum.infinityfree.com/t/my-site-is-unreachable-please-help-me/72795/3 "2023-02-24T08:59:30Z")
Sorry for not translating. [portorotondo.infinityfreeapp.com](http://portorotondo.infinityfreeapp.com/) THanks ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [February 24, 2023, 9:04am UTC](https://forum.infinityfree.com/t/my-site-is-unreachable-please-help-me/72795/4 "2023-02-24T09:04:12Z")
I see this ![image](https://forum-cdn.infinityfree.net/original/3X/5/f/5f9494e338939f16502876cef58875ef415f5c32.png) You need to do this > [@How to get Free SSL (HTTPS) on InfinityFree](https://forum.infinityfree.com/t/how-to-get-free-ssl-https-on-infinityfree/49323/): > > If you’re using free hosting with your own domain or a subdomain, you’ll want to make your website work over HTTPS (SSL). Fortunately, InfinityFree provides all the tools you need to make it so. If you like videos better then text guides, scroll on down to the bottom of this guide. This guide uses the control panel functions and the Free SSL Certificates tool provided by InfinityFree to get SSL up and running on your site. This article only applies to custom domains Free subdomains (like your… then install SSL cert in your hosting account for the free subdomain ---
**Author:** ![luxurysar](https://forum.infinityfree.com/letter_avatar/luxurysar/32/5_5575768a8748004e209b776fc1b2916d.png) [@luxurysar](https://forum.infinityfree.com/u/luxurysar)\ **Post date:** [February 24, 2023, 2:39pm UTC](https://forum.infinityfree.com/t/my-site-is-unreachable-please-help-me/72795/5 "2023-02-24T14:39:43Z")
Thanks so much for your reply. Just did the first step now! Do I wait for 24 hours before doing the second step? ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [February 24, 2023, 2:55pm UTC](https://forum.infinityfree.com/t/my-site-is-unreachable-please-help-me/72795/6 "2023-02-24T14:55:01Z")
Most likely you can do step 2 now ---
**Author:** ![luxurysar](https://forum.infinityfree.com/letter_avatar/luxurysar/32/5_5575768a8748004e209b776fc1b2916d.png) [@luxurysar](https://forum.infinityfree.com/u/luxurysar)\ **Post date:** [February 24, 2023, 3:01pm UTC](https://forum.infinityfree.com/t/my-site-is-unreachable-please-help-me/72795/7 "2023-02-24T15:01:24Z")
![Schermata 2023-02-24 alle 16.00.49](https://forum-cdn.infinityfree.net/original/3X/7/1/71cbe3d9d1f358b1787ec91a678afe980032aa79.png) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [February 24, 2023, 3:28pm UTC](https://forum.infinityfree.com/t/my-site-is-unreachable-please-help-me/72795/8 "2023-02-24T15:28:39Z")
Please proceed to setup CNAME record ---
**Author:** ![luxurysar](https://forum.infinityfree.com/letter_avatar/luxurysar/32/5_5575768a8748004e209b776fc1b2916d.png) [@luxurysar](https://forum.infinityfree.com/u/luxurysar)\ **Post date:** [February 24, 2023, 3:45pm UTC](https://forum.infinityfree.com/t/my-site-is-unreachable-please-help-me/72795/9 "2023-02-24T15:45:17Z")
Just completed all the steps and the website is working now. thanks for your help. Just one question: this function needs to be renewed or works without expire time? ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [February 24, 2023, 3:46pm UTC](https://forum.infinityfree.com/t/my-site-is-unreachable-please-help-me/72795/10 "2023-02-24T15:46:48Z")
SSL cert is valid for 90 days. You will need to renew it periodically ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [March 3, 2023, 3:47pm UTC](https://forum.infinityfree.com/t/my-site-is-unreachable-please-help-me/72795/11 "2023-03-03T15:47:20Z")
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