My site has been locked

My site was closed three days after its establishment, and I do not know why … This is the second site to be closed within a month. The name servers are present and is bound with domain . Is Infinity Free Canceling Hosting Automaticall ? Please help with thanks … my site is ( )

For some reason, it looks like your domain name is correctly configured, but the DNS records seem to have gone missing from our nameservers. This is definitely not intentional, but I’m also not sure entirely how this could happen.

However, you should be able to fix this by simply removing the domain name from your account and then adding it again. That should ensure the DNS records are set up again, which should allow your website to come back online.

thanks for your reply… but i dont know how can i remove the domain from my account ?

All domains can either be found in the Addon Domains, Parked Domains or Subdomains section in your control panel.

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sorry, Your answer is not clear for me… simply i have 3 domains in my account, how can remove one of them ?? there are no thing Related to removing in Addon Domains, Parked Domains or in Subdomains section


if you have more acc check if you have chosen the right one

and please - we can not talk in three separate topics (I believe I will delete the others)
duplicates everywhere


ok . sorry… yes , I know how to delete it, but it still exists, I want to remove it.

and It is also still active ??

Do not mix labels and domains

so you want to delete ?
click on epiz_2359xxx acc
control panel
Addon Domains or Parked Domains

if there does not exist
then tell us :slight_smile: (maybe the system just stuck)

lock here in (addon domains ) i can add or delete any domain simply , but that is no effective, the domain still normal and active

what happens when you click image

and after that
go here image

is that domain still listed in RED section or not?

sir… in addon domain i can delete it and add it, i do this action many time , this action not remove the domain… my question clear, i need remove the domain from my account, do u know how ??

if you are not able to do it then it will be done by admin

you want to get rid of it ok :slight_smile:

epiz_23592410 (addon)

ahhhhh This means that it will be removed after 30 days and not directly ?? u should tell me this at the beginning … no thanks Let me act. :thinking::thinking::face_with_raised_eyebrow:

this means the system is not synchronized
do nothing but go out and leave all to the admin !

because in your pictures domain exists in CP
but it is not in the client area

dont remove ,i still use it , but if u can remove , i will be thankful for u :slightly_smiling_face::slightly_smiling_face:

I’ve read the topic, but I don’t fully understand what still needs to be addressed.

First of all, let’s clarify the terminology a bit:

  • An account is the thing you see listed on It’s identified by a username like epiz_12345678.
  • Every account has a label. A label is a line of text which you can use to identify an account. By default, it looks like “Website for”, but you can change it to anything you want, like “Personal Blog” or “DELETE ME”.
  • An account may have a number of domains. A domain is something like “” or “”, which may have a website, email addresses, etc. An account may have multiple (sub)domains with multiple websites.

The domain has already been deleted. It’s not assigned to any hosting account right now, so it cannot show a website right now. The account with label “Website for” is still active, but does not have any domains assigned to it. This means it’s eligible for cleanup, so it can be deleted in 30 days.

So I’m not sure what I can do here. The domain is already gone and the account cannot be deleted because of what it says in the client area:

InfinityFree cannot delete accounts earlier on request due to legal obligations. Please do not submit support requests to make an exception.

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