# My account just got suspended and I don't even know why? **URL:** \ **Category:** Hosting Support\ **Created:** [April 17, 2023, 8:48pm UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910 "2023-04-17T20:48:03Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![kais\_rad](https://forum.infinityfree.com/letter_avatar/kais_rad/32/6_449c533f586939b6e5f246632a46421f.png) [@kais\_rad](https://forum.infinityfree.com/u/kais_rad)\ **Post date:** [April 17, 2023, 8:48pm UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910/1 "2023-04-17T20:48:03Z")
Hey guys, I’ve been using InfinityFree for few months now, and It’s crazy, I love it. but today while I’m working on my project, my account just got suspended, I’m on free plan by the way, do You know why would this happen to me, please let me know if You have any knowledge about this situation… thank you ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [April 17, 2023, 9:03pm UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910/2 "2023-04-17T21:03:39Z")
> [@kais\_rad](#): > > You know why would this happen to me Please see the client area, or your email inbox. ---
**Author:** ![kais\_rad](https://forum.infinityfree.com/letter_avatar/kais_rad/32/6_449c533f586939b6e5f246632a46421f.png) [@kais\_rad](https://forum.infinityfree.com/u/kais_rad)\ **Post date:** [April 17, 2023, 9:23pm UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910/3 "2023-04-17T21:23:00Z")
Yes I checked It, It says Your account was taken down due to abuse. Examples of abuse include harmful or illegal content, or sites that overload our servers. I’m not doing any harmful things, and my project in still under development and I’m the only one using It right now so I don’t think It got a lot of traffic… Thank you for your respond anyway ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [April 17, 2023, 9:30pm UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910/4 "2023-04-17T21:30:44Z")
> [@kais\_rad](#): > > Your account was taken down due to abuse Then please read the follow the instructions right below that text. Open a support ticket and ask for help there. We can’t help you here. ---
**Author:** ![kais\_rad](https://forum.infinityfree.com/letter_avatar/kais_rad/32/6_449c533f586939b6e5f246632a46421f.png) [@kais\_rad](https://forum.infinityfree.com/u/kais_rad)\ **Post date:** [April 17, 2023, 9:31pm UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910/5 "2023-04-17T21:31:25Z")
okay, thank you for your help ---
**Author:** ![kais\_rad](https://forum.infinityfree.com/letter_avatar/kais_rad/32/6_449c533f586939b6e5f246632a46421f.png) [@kais\_rad](https://forum.infinityfree.com/u/kais_rad)\ **Post date:** [April 17, 2023, 9:38pm UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910/6 "2023-04-17T21:38:24Z")
okay just one last thing, I have three domains (accounts) in my account and They are all suspended, would It be the case if the problem is an overload on the server ? I’m just trying to figure out what’s going on, I contacted the support team but I think It’s gonna take more time than I expected ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [April 17, 2023, 9:51pm UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910/7 "2023-04-17T21:51:02Z")
> [@kais\_rad](#): > > I have three domains (accounts) in my account Do you have three domains in one hosting account, or three hosting accounts, each one with a different domain and they’re all suspended? To understand the difference, for example this is my client area account page with two hosting accounts: ![image](https://forum-cdn.infinityfree.net/original/3X/8/4/84268dff74f450820fdac3eee23ed021de09ce25.png) As for the rest of your message, no overload has been reported, and even if that’s the case the support team should let you know of that. You’ll just have to patiently await their response. > **Mod Note** > > I’m okay with my usernames being shown in the screenshot, since they’re asked from users in the new topic template I figure they’re not that sensitive data and can be shown, however if needed let me know to blur them. ---
**Author:** ![kais\_rad](https://forum.infinityfree.com/letter_avatar/kais_rad/32/6_449c533f586939b6e5f246632a46421f.png) [@kais\_rad](https://forum.infinityfree.com/u/kais_rad)\ **Post date:** [April 17, 2023, 9:54pm UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910/8 "2023-04-17T21:54:13Z")
yes I have 3 domains in one account, not 3 different accounts, and all the three domains are suspended ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [April 17, 2023, 9:57pm UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910/9 "2023-04-17T21:57:11Z")
That’s natural, suspensions are handed by account, not by domain. > [@Why does my domain redirect to suspendeddomain.org / suspended-website.com](https://forum.infinityfree.com/t/why-does-my-domain-redirect-to-suspendeddomain-org-suspended-website-com/49236/1): > > ## Your account is suspended > > The most obvious one: if your account is suspended, then any domains on that account will redirect to [suspendeddomain.org](http://suspendeddomain.org). In any case, it will be best to wait for support to reply. ---
**Author:** ![kais\_rad](https://forum.infinityfree.com/letter_avatar/kais_rad/32/6_449c533f586939b6e5f246632a46421f.png) [@kais\_rad](https://forum.infinityfree.com/u/kais_rad)\ **Post date:** [April 17, 2023, 9:59pm UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910/10 "2023-04-17T21:59:35Z")
thank you, this link is useful… yes I’ll just wait for the support to reply, I don’t thank that I have another option 🙂 Thank you all for your help, appreciate it guys ---
**Author:** ![kais\_rad](https://forum.infinityfree.com/letter_avatar/kais_rad/32/6_449c533f586939b6e5f246632a46421f.png) [@kais\_rad](https://forum.infinityfree.com/u/kais_rad)\ **Post date:** [April 18, 2023, 8:57am UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910/11 "2023-04-18T08:57:14Z")
One of the domains under my account just got reactivated, but the other ones are still suspended ---
**Author:** ![kais\_rad](https://forum.infinityfree.com/letter_avatar/kais_rad/32/6_449c533f586939b6e5f246632a46421f.png) [@kais\_rad](https://forum.infinityfree.com/u/kais_rad)\ **Post date:** [April 18, 2023, 9:15am UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910/12 "2023-04-18T09:15:28Z")
Okay, all my domains are up again, I think it was a problem in InfinityFree’s side because a lot of people shared about the same issue in the last few hours, but anyway big cheers to all of you guys, you really got a great community here, thank you all for your help ---
**Author:** ![AhmedRtx](https://forum.infinityfree.com/letter_avatar/ahmedrtx/32/6_449c533f586939b6e5f246632a46421f.png) [@AhmedRtx](https://forum.infinityfree.com/u/AhmedRtx)\ **Post date:** [April 18, 2023, 9:56am UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910/13 "2023-04-18T09:56:43Z")
Check Now Again I Think Happend Techical Error ---
**Author:** ![kais\_rad](https://forum.infinityfree.com/letter_avatar/kais_rad/32/6_449c533f586939b6e5f246632a46421f.png) [@kais\_rad](https://forum.infinityfree.com/u/kais_rad)\ **Post date:** [April 18, 2023, 9:59am UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910/14 "2023-04-18T09:59:14Z")
Everything is up and running just fine… I hope that They fixed it and We won’t face that situation again. if anything goes wrong again with me I’ll share about it here ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [April 25, 2023, 9:59am UTC](https://forum.infinityfree.com/t/my-account-just-got-suspended-and-i-dont-even-know-why/74910/15 "2023-04-25T09:59:48Z")
Closed on April 25, 2023, 9:59am UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.