# My account is suspended, what can I do now
**URL:** https://forum.infinityfree.com/t/my-account-is-suspended-what-can-i-do-now/49220
**Category:** Account Management
**Created:** [March 26, 2020, 11:00pm UTC](https://forum.infinityfree.com/t/my-account-is-suspended-what-can-i-do-now/49220 "2020-03-26T23:00:00Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [March 26, 2020, 11:00pm UTC](https://forum.infinityfree.com/t/my-account-is-suspended-what-can-i-do-now/49220/1 "2020-03-26T23:00:00Z")
You’re probably looking at this article because your account was just suspended. If your account is suspended, it means you cannot login to your control panel, use FTP or visit your website. If you want to know what to do next, the first thing you need to know is why your account was suspended. There are three different suspension types.
## Suspended on request or inactivity
If you used the Deactivate Account option in your client area or if your account has not received any visitors in 20-60 days, it will be deactivated.
If you want to reactivate your account, it’s very easy. Just login to your client area, click Manage next to the deactivated account and click the Reactivate button.
Note that deactivated accounts are deleted after some time.
## Suspended for hitting daily limits
To prevent specific accounts from using excessive amounts of server power and slowing down (or even bringing down) other websites, InfinityFree has limits on how much processing power, memory, hits and so on an account can use in a day. If you hit one of those limits, your account will be automatically suspended for 24 hours.
To learn which specific limit you triggered, what that limit means and what you can do to reduce your usage, please check the account in the [client area](https://app.infinityfree.net/accounts).
After the 24 hours, your account will be automatically reactivated. Please do not ask for your account to be reactivated earlier, because nobody can do that.
Note that after 24 hours, it can take up to half an hour for the reactivation to be completed. Please do not submit support requests if your website is not back online after exactly 24:00:00.
## Suspended because of abuse
To prevent our servers from being used for illegal activities and our servers from being overloaded, InfinityFree uses various methods to detect and take down possible abuse. Both manual and automatic methods are used to detect abuse.
If you believe your account is safe, you can submit a request to have you account checked by staff. If your account is safe, it will be reactivated.
To have your account reviewed:
1. Login to your client area.
2. Click the suspended account in the list.
3. Click the button saying Submit Support Ticket.
4. Select your domain, enter your message and click Submit Ticket.
After submitting your request, staff will review your account (typically within a few hours).
If multiple accounts were suspended, please submit support tickets for every account you would like to reactivate.
Suspended accounts are deleted automatically after 20-60 days. InfinityFree are required by law enforcement to keep suspended accounts for some time. Under no circumstance will accounts be deleted earlier. Please do not submit support requests to get your account deleted, as they will always be denied.
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### Author:  [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)
#### Post date: [April 28, 2022, 12:36pm UTC](https://forum.infinityfree.com/t/my-account-is-suspended-what-can-i-do-now/49220/2 "2022-04-28T12:36:23Z")
5 posts were split to a new topic: [Suspended Website](https://forum.infinityfree.com/t/suspended-website/61024)
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### Author:  [@Jri-Creator](https://forum.infinityfree.com/u/Jri-Creator)
#### Post date: [June 25, 2025, 3:11am UTC](https://forum.infinityfree.com/t/my-account-is-suspended-what-can-i-do-now/49220/3 "2025-06-25T03:11:32Z")
> [@Admin](#):
>
> Select your domain, enter your message and click Submit Ticket
Every time I had to make a ticket, I didn’t have to select a domain.
* * *
> [@Admin](#):
>
> InfinityFree are required by law enforcement to keep suspended accounts for …
“InfinityFree is required by law…” sounds better than the current one
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [June 25, 2025, 7:04am UTC](https://forum.infinityfree.com/t/my-account-is-suspended-what-can-i-do-now/49220/4 "2025-06-25T07:04:59Z")
> [@Jri-Creator](#):
>
> “InfinityFree is required by law…” sounds better than the current one
It’s also wrong. There are no data retention laws mandating that we have to keep the data, we just choose to do so for abuse prevention and investigation.
To use GDPR terms, it’s out of Legitimate Interest, not Legal Obligation.
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### Author:  [@Tho.enterprises](https://forum.infinityfree.com/u/Tho.enterprises)
#### Post date: [August 31, 2026, 6:38am UTC](https://forum.infinityfree.com/t/my-account-is-suspended-what-can-i-do-now/49220/6 "2026-08-31T06:38:50Z")
What if your account gets suspended “because it received a very high amount of traffic in a single month”? Is this a permanent ban/suspension or can I get my account back?
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### Author:  [@dan3008](https://forum.infinityfree.com/u/dan3008)
#### Post date: [August 31, 2026, 7:21am UTC](https://forum.infinityfree.com/t/my-account-is-suspended-what-can-i-do-now/49220/7 "2026-08-31T07:21:22Z")
It depends on what the Benet in your dashboard says
If it says it’s a 24hr ban it’ll reactivate after 24 hours. If it says it’s permanent you will have to follow the instructions to raise a ticket