My 2 accounts are suspended
It says this
Your account was suspended for a violation of our terms of service. Reasons for this may include harmful or illegal content, or because your account overloaded our servers.
To learn why your account was suspended, to get your account reactivated, or to request a backup, please submit a support ticket.
In some cases of severe abuse, we may choose to not provide any further information or provide access to account data.
I already sent a ticket to activate my account, im afraid that it will take days, this is for my project and i dont have backup of the files and database. I dont know what i did wrong. Please help me