# My account and all my sites delete **URL:** \ **Category:** Hosting Support\ **Created:** [August 22, 2021, 4:13pm UTC](https://forum.infinityfree.com/t/my-account-and-all-my-sites-delete/50299 "2021-08-22T16:13:00Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![anon3113761](https://forum.infinityfree.com/letter_avatar/anon3113761/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon3113761](https://forum.infinityfree.com/u/anon3113761)\ **Post date:** [August 22, 2021, 4:13pm UTC](https://forum.infinityfree.com/t/my-account-and-all-my-sites-delete/50299/1 "2021-08-22T16:13:00Z")
### Username (e.g. epiz\_XXX) or Website URL epiz\_28479599 ### Error Message Not account, not files ### Other Information How I can send message to support? ---
**Author:** ![FreeServices](https://forum.infinityfree.com/letter_avatar/freeservices/32/5_5575768a8748004e209b776fc1b2916d.png) [@FreeServices](https://forum.infinityfree.com/u/FreeServices)\ **Post date:** [August 22, 2021, 4:18pm UTC](https://forum.infinityfree.com/t/my-account-and-all-my-sites-delete/50299/2 "2021-08-22T16:18:34Z")
I _assume_ you mean you got suspended, but Im not sure. Please provide some more information, for example, domain name. If you got temporarily suspended, wait 24 hours for reactivation. If it got suspended for abuse, you can create a support ticket in the client area. * * * Also please note that if you _didn’t_ get suspended and want a backup, you have to do it manually (unless you pay.) ---
**Author:** ![anon3113761](https://forum.infinityfree.com/letter_avatar/anon3113761/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon3113761](https://forum.infinityfree.com/u/anon3113761)\ **Post date:** [August 22, 2021, 4:24pm UTC](https://forum.infinityfree.com/t/my-account-and-all-my-sites-delete/50299/3 "2021-08-22T16:24:56Z")
Сlient area delete, files delete, domain I send only support (private), but I not can send message support because error 404, my mail have message Your InfinityFree account **epiz\_28479599 (Website for)** has been **suspended**. But why? ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [August 23, 2021, 12:51am UTC](https://forum.infinityfree.com/t/my-account-and-all-my-sites-delete/50299/4 "2021-08-23T00:51:20Z")
It tells you in the email why you were suspended. If you were able to create a support ticket, that means you got permanently suspended, but I can’t say for sure unless you tell me why you got suspended. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [August 23, 2021, 8:23am UTC](https://forum.infinityfree.com/t/my-account-and-all-my-sites-delete/50299/5 "2021-08-23T08:23:36Z")
I just wrote an article yesterday to answer this frequently asked question: > [@Can a deleted account be recovered?](https://forum.infinityfree.com/t/can-a-deleted-account-be-recovered/50301): > > InfinityFree automatically deletes accounts if they have been suspended or deactivated for some time. Accounts may be deactivated for inactivity, because you requested it yourself, or because of abuse. Is your account deleted? If you think your account may be deleted, please check your client area first. If your account is listed there, either active or suspended, it’s not deleted. If your account is suspended, no data has been deleted from your account. In those cases you can either have your… TL;DR: Please check your client area for the account. If the account is still suspended, it will say so. If the account is gone, it’s gone, and it cannot be recovered. Your account was suspended over a month ago. We do keep suspended accounts for some time, but if the account is not reactivated, it will be deleted. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [August 30, 2021, 8:24am UTC](https://forum.infinityfree.com/t/my-account-and-all-my-sites-delete/50299/6 "2021-08-30T08:24:21Z")
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