# Moving Domain Not Working **URL:** \ **Category:** Hosting Support\ **Created:** [September 30, 2023, 8:35am UTC](https://forum.infinityfree.com/t/moving-domain-not-working/83543 "2023-09-30T08:35:27Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\ **Post date:** [September 30, 2023, 9:04am UTC](https://forum.infinityfree.com/t/moving-domain-not-working/83543/2 "2023-09-30T09:04:07Z")
Hi and welcome to the forum > [@Redirected to InfinityFree 403 Forbidden page](https://forum.infinityfree.com/docs?topic=58664): > > Getting a 403 error means the server is refusing to show your webpage. Here are the most common causes and how to fix them: 1. Website Files Are in the Wrong Location The Issue: Your domain might be pointing to an empty or non-existent folder. How to Check: Log into your [InfinityFree client area](https://dash.infinityfree.com) Go to Accounts → [Select your account] → Domains → [Find your domain] → Manage Find the Directory Status card, and look at the Directory displayed there Understanding the folder structure: Your fi… > [@I can't ping my website! Is the server down?](https://forum.infinityfree.com/docs?topic=50504): > > If you try to ping your website or any InfinityFree server, you’ll see the ping fail with 100% packet loss. This is completely normal and doesn’t mean your website is down. On Windows, you’ll see output like this: \> ping example.com Pinging example.com [185.27.134.??] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 185.27.134.??: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), What should I do instead? The best … --- _[View the full topic](https://forum.infinityfree.com/t/moving-domain-not-working/83543)._