# Lost access to website database **URL:** \ **Category:** Hosting Support\ **Created:** [July 2, 2022, 2:33am UTC](https://forum.infinityfree.com/t/lost-access-to-website-database/63384 "2022-07-02T02:33:36Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![anon42893856](https://forum.infinityfree.com/letter_avatar/anon42893856/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon42893856](https://forum.infinityfree.com/u/anon42893856)\ **Post date:** [July 2, 2022, 2:33am UTC](https://forum.infinityfree.com/t/lost-access-to-website-database/63384/1 "2022-07-02T02:33:36Z")
[epiz\_32077998] Hello everyone Yesterday I installed the website and set everything up. Everything worked perfectly. Today the site will not open. I tried to open the database, but it did not work. It shows me this [https://i.imgur.com/TlABLJ4.png](https://i.imgur.com/TlABLJ4.png). I tried it through Filezilla but it’s empty. WordPress was installed using Softaculous, but I can no longer access it [https://i.imgur.com/UAH4ui8.png](https://i.imgur.com/UAH4ui8.png) . Everything is active in my hosting account, but I can’t do anything with the site. Is this a problem on my side and I just need to reinstall the website, or is it something else? ---
**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\ **Post date:** [July 2, 2022, 2:51am UTC](https://forum.infinityfree.com/t/lost-access-to-website-database/63384/2 "2022-07-02T02:51:42Z")
Can you provide the logs from [FileZilla](https://filezilla-project.org/download.php?type=client)? > [@How to get full logs from FileZilla](https://forum.infinityfree.com/t/how-to-get-full-logs-from-filezilla/49303): > > When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the… The server may just be overloaded right now. ---
**Author:** ![anon42893856](https://forum.infinityfree.com/letter_avatar/anon42893856/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon42893856](https://forum.infinityfree.com/u/anon42893856)\ **Post date:** [July 2, 2022, 3:04am UTC](https://forum.infinityfree.com/t/lost-access-to-website-database/63384/3 "2022-07-02T03:04:28Z")
| Status: | Connecting to 185.27.134\*\*… | | --- | --- | | Status: | Connection established, waiting for welcome message… | | Response: | 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- | | Response: | 220-You are user number 1598 of 6900 allowed. | | Response: | 220-Local time is now 23:04. Server port: 21. | | Response: | 220-This is a private system - No anonymous login | | Response: | 220 You will be disconnected after 60 seconds of inactivity. | | Command: | AUTH TLS | | Response: | 234 AUTH TLS OK. | | Status: | Initializing TLS… | | Trace: | TLS Handshake successful | | Trace: | Protocol: TLS1.2, Key exchange: RSA, Cipher: AES-256-GCM, MAC: AEAD | | Status: | Verifying certificate… | | Status: | TLS connection established. | | Command: | USER epiz\_32077998 | | Response: | 331 User epiz\_32077998 OK. Password required | | Command: | PASS \*\*\*\*\*\*\*\*\*\*\*\*\* | | Error: | Connection timed out after 20 seconds of inactivity | | Error: | Could not connect to server | ---
**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\ **Post date:** [July 2, 2022, 3:08am UTC](https://forum.infinityfree.com/t/lost-access-to-website-database/63384/4 "2022-07-02T03:08:05Z")
> [@Can access my site. Idk why](https://forum.infinityfree.com/t/can-access-my-site-idk-why/63372/3): > > Looks like the IP is down. You have to wait [@moderators](https://forum.infinityfree.com/groups/moderators) lock ---
**Author:** ![anon42893856](https://forum.infinityfree.com/letter_avatar/anon42893856/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon42893856](https://forum.infinityfree.com/u/anon42893856)\ **Post date:** [July 2, 2022, 3:08am UTC](https://forum.infinityfree.com/t/lost-access-to-website-database/63384/5 "2022-07-02T03:08:54Z")
Thanks for the help) ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [July 2, 2022, 7:30am UTC](https://forum.infinityfree.com/t/lost-access-to-website-database/63384/6 "2022-07-02T07:30:22Z")