Lost access to registered email - Request to update email for account if0_41215851

Website URL

1. souq-almatger.infinityfree.me

2. smartix.infinityfree.me

3. mocsi04.infinityfree.me

Error Message

My registered Google email address has been permanently suspended, so I lost access to my client area and cannot check my hosting password.

Other Information

Hello InfinityFree Support Team,

I need to update my profile’s registered email address to my current active email ([email protected]).

Here are my details for ownership verification:

* Hosting Username: if0_41215851

* My Suspended Email: [email protected]

Please let me know what further verification or steps are required to complete this update.

Thank you,

Abubakr

If login with Google is the only login method you have, you can’t login to your account until you recover your Google account.

If you remember the individual username and password for the account (Your FTP credentials), you can login to cpanel.epizy.com and manage your site from there. If you get access to the control panel, I recommend making a backup of your site and migrating to a new client area profile.

Hello Admin,

I fully understand your security concerns. However, I am facing a catastrophic situation as a developer; I lost all my local source code and backups due to a virus, and this account is the ONLY copy left of my work (especially the SMARTIX project).

To prove my identity beyond any doubt, I offer the following technical proofs:

  1. Admin Access Challenge: I still have the Admin Credentials (Username and Password) for the internal dashboards of all three websites (SMARTIX, SOUQ-ALMATGER, and MOCSI). I suggest a “Challenge-Response” test: You can insert a “Secret Code” into my database or a file, and I will log in to my admin panel and show it to you via a screenshot.

  2. Internal Technical Details: I can list the exact names of the MySQL tables and describe specific private configuration variables inside my PHP files (like config.php) that are not visible on the frontend.

  3. Structure Knowledge: I can describe the exact directory structure of my private folders and the approximate date of the last file upload.

I am not a hacker; I am a developer begging to save his hard work from being lost forever. Please, give me a chance to undergo any of these technical tests to prove that I am the rightful owner.

Thank you for your human consideration.

Best regards, Abubakr

So you have access to PHPMyAdmin? Then just use those credentials to login to PMA and FTP to backup your files.

If you don’t have those credentials, hopefully this is a lesson as to why you should have more than one backup, and have backups in multiple physical locations (including offline backups for very important files?

And no, nobody can provide you access to your account just because you have access to an admin dashboard on the site or have knowledge of the file structure. Neither of those things prove your identity.

Hello Admin,

Good news! I have managed to retrieve my Google Passwords .csv file and successfully logged in via FTP to recover the files for both “Smartix” (if0_41192087) and “Souq-Almatger”. This proves I am the rightful owner of these projects.

However, for the project mocsi04.infinityfree.me, I have the password but I am missing the specific FTP Username (if0_…). I even have access to the site’s internal admin dashboard and just generated a database backup today (2026-05-07), where I can see technical structures like the achievement_gallery table.

Since I’ve proven ownership of the other accounts on the same IP and have the internal credentials for MOCSI, could you please provide me with the specific Username (if0_…) associated with the domain mocsi04.infinityfree.me?

This is the very last piece of my work that I need to save from permanent loss. Thank you for your continued support and for helping a developer save his hard work.

Best regards, Abubakr

To be clear, this is a community forum.

With the exception of admin, none of us are connected to InfinityFree any more than you are

No, it doesn’t. It sounds like it helped you recover your website which is great for you, but I have no way to tell if you actually were able to do that or if you’re trying to trick us into believing you have access that you don’t actually have.

Do you also have access to the database configuration, the files of your account or the ability to execute PHP code? If so, you can use that access to recover the account username too. Using the database specifically: the database name is always prefixed with your account username and the database username is either the same as your hosting account username or derived from it.