Website URL https://dsinfraproject.in Error Message Let’s Encrypt SSL installed but website shows self-signed certificate. Other Information I have added my custom domain dsinfraproject.in to my InfinityFree hosting account. My DNS A record points to 185.27.134.59, and DNS Checker confirms that it has propagated worldwide. I successfully requested and installed a Let’s Encrypt SSL certificate. InfinityFree dashboard shows: Certificate status: Issued Installed SSL issuer: Let’s Encrypt Expiry date: 6 February 2027 However, the Live SSL Status is blank. When I check my domain using SSL Shopper, it reports: Self-signed certificate Certificate name mismatch Server type: openresty Could you please check why the installed Let’s Encrypt certificate is not being served for my domain? Thank you.

Welcome to the InfinityFree community forum! Good to have you here. Most people answering here are volunteers. They’re often the fastest source of help. Admin (the only staff member) checks in about once a day for issues on our end. Volunteers can’t see your account or website. Share what you actually see, like error messages and what happens when you try something. That’s more useful than your theory of what’s wrong. AI tools often get InfinityFree wrong. If a volunteer’s advice differs from what an AI told you, please try the volunteer’s suggestion first. Solving an issue is a joint effort. Try the suggestions you get and report back what happened.

Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look. The “How to install an SSL certificate” article describes this. After installation, the certificate usually takes effect within a few minutes, but it can take more than an hour. Until then, Live SSL Status and Verify Installation show “Not Found”, and SSL checkers or browsers can show a self-signed certificate. The article says it may help to install the certificate again. [image] How to install an SSL certificate HTTPS and SSL In order to get a padlock in the address bar in your website, you need to install an SSL certificate on your website. This article describes how to do that. If you would rather watch a video, scroll down to the bottom of this article. Installing an SSL certificate The first step to install an SSL certificate is of course to get the SSL certificate. You will need to get your SSL certificate from a certificate vendor of your choice. InfinityFree also provides free SSL certificates in the client … What you describe fits that. Your Live SSL Status being blank and SSL Shopper reporting a self-signed certificate are both what the article lists for the period before it takes effect. Your DNS and the issued certificate both look fine. How long ago did you install the certificate? If it was less than an hour or two ago, give it a bit longer. If it was longer ago than that, say when, and check whether the certificate and private key both show as saved under SSL/TLS for the domain in your control panel.

Hello, Thank you for checking my SSL certificate. My website https://dsinfraproject.in now opens successfully in Chrome, and the browser displays “Connection is secure.” However, when I try to install WordPress through Softaculous, it still displays this warning: “A trusted SSL Certificate was not found.” My WordPress installation URL is correctly selected as: https://dsinfraproject.in Could you please check why Softaculous is not recognising my installed Let’s Encrypt SSL certificate? Please confirm whether it is safe to proceed with the WordPress installation using HTTPS. Thank you for your support. [image]

[image] DSInfraSupport: “A trusted SSL Certificate was not found.” Ignore it. [image] DSInfraSupport: Could you please check why Softaculous is not recognising my installed Let’s Encrypt SSL certificate? Due to this [image] SSL checker shows "certificate not trusted" warning HTTPS and SSL When you check your InfinityFree SSL certificate with online SSL checker tools, you might see a warning like this: The certificate is not trusted in all web browsers. You may need to install an Intermediate/chain certificate to link it to a trusted root certificate. This warning sounds scary, but it’s actually not a problem for your website visitors. What this warning means for your site You can safely ignore this warning. Your site will work perfectly fine with HTTPS for virtually all mode… [image] DSInfraSupport: Please confirm whether it is safe to proceed with the WordPress installation using HTTPS. No harm trying. It should work

Hello, I am trying to install WordPress on my domain https://dsinfraproject.in using Softaculous. The installation repeatedly gets stuck at “Checking the submitted data (11%)” and does not move forward, even after waiting several minutes. I have tried twice with the same result. I also checked the Softaculous Installations page, which says “You do not have any installations.” My domain and HTTPS are working correctly. Could you please check why the WordPress installation is getting stuck at 11% and help me complete the installation? Thank you.

[image] DSInfraSupport: Could you please check why the WordPress installation is getting stuck at 11% and help me complete the installation? Softaculous is an off-the-shelf product that isn’t actually made by InfinityFree or iFastNet. As an alternative you can try installing WordPress manually. [image] Download Download WordPress today, and get started on creating your website with one of the most powerful, popular, and customizable platforms in the world.

Let's Encrypt SSL Installed but Website Shows Self-Signed Certificate

Hosting Support

KangJL November 8, 2026, 1:49pm 6

Ignore it.

Due to this

No harm trying. It should work